Well, it's really about to what level companies are willing to buy into ITIL. If they want full ITIL, customization of ITSM will reflect that by being minimal. If they want some hybrid of the old and the new, customizations can be extensive, and therefore practically non-upgradeable. Not saying that one path is eminently better, but that one must be chosen. Either do ITIL fully, or don't. If you don't want to, why spend the time and money to implement something like ITSM?
Rick On Tue, May 6, 2008 at 9:55 AM, Kevin Pulsen <[EMAIL PROTECTED]> wrote: > ** There seems to be a smoldering issue here. > > In previous versions, you could customize the dickens out of the ootb > applications (To fit your business needs). > > However now with ITSM 7, customization is a four letter word. > > You are allowed to configure it, but if want to customize it you are > breaking BMC's rules. > > It seems like there is a line being drawn in the sand between the AR Server > application developers and the ITSM implementers. > > Is this thread now really about ITIL and ITSM? > > Just a reminder, this is the direction BMC is making with it's product > line. You may like it, you may hate it, either way it's a product we have to > support. > > > Kathy, > > Was your question answered to your satisfaction? > > Kevin P. > > ------------------------------ > Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it > now.<http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ>__Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
