I followed the directions for adding a custom field to Notifications and it worked - thank you very much.
The one question I have that seems odd - in the directions it says to open one of the translated filters and do a save as - this makes sense because you don't want to modify Remedy's workflow. So I opened "NTE:SHR:TranslateNotificationMessageINC3_102" and did a Save As and called it "NTE:SHR:TranslateNotificationMessageINC4_103" and set the execution order to 103. I then modified the Filter Guide "NTE:SHR:TranslateNTMessages" and included my new Filter "NTE:SHR:TranslateNotificationMessageINC4_103" right after "NTE:SHR:TranslateNotificationMessageINC3_102". The problem is the notification did not work. So I removed "NTE:SHR:TranslateNotificationMessageINC4_103" from the Filter Guide and modified "NTE:SHR:TranslateNotificationMessageINC3_102" and added my field to Remedy's Filter and it worked. Not sure why my own Filter didn't work. Has anyone had luck with this? THANKS!!! On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote: > > Which notification are you trying to add the Change Type field to? I have > added it to the Approval notifications and all I had to do was add the > following set field to the filter , > NTE:SHR:TranslateNotificationMessageAPR_135. > > Set zID Translation Text to REPLACE($zID Translation Text$, "#Change Type#", > $Change Type$) > > > Date: Tue, 13 May 2008 21:42:15 +0100> From: [EMAIL PROTECTED]> Subject: > > Re: Question: SYS:Notification Messages> To: arslist@ARSLIST.ORG> > Hhmm... > > If I were sure that there was a value in that change record for> Change > > Type, the only next step I would take would be to log it and> ensure that > > the Z field is getting set as the filter indicates.> > Other than that, I > > don't have any more rabbits up my sleeve - sorry.> > -----Original > > Message-----> From: Action Request System discussion list(ARSList)> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> Sent: Tuesday, May 13, 2008 > > 3:13 PM> To: arslist@ARSLIST.ORG> Subject: Re: Question: SYS:Notification > > Messages> > Thanks Lisa - I found the one for Change> > > "NTE:SHR:TranslateNotificationMessageCRQ1_125" and it does have a> > > translation for #Change Type#, but it is not working.> > Any other > > suggestions?> > Thanks again.> > Ty> > > On 5/13/08, Lisa Westerfield > > <[EMAIL PROTECTED]> wrote:> > I've found that there are additional filters > > that translate the> > #fieldname# from the SYS:form into the $fieldname$ > > variables that> we're> > use to seeing.> >> > For example, take a look at > > this filter:> > NTE:SHR:TranslateNotificationMessageINC1_100> >> > It very > > well could be the one that you need to modify for your change.> >> > Hope > > that helps,> > LisaD> >> > -----Original Message-----> > From: Action > > Request System discussion list(ARSList)> > [mailto > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
