Actually, I kind of did this sideways. I created a field in the TmpDelete form to hold the Form Name, and create one record for each Form that I might want to delete records from. The Escalation then fires on *'Status' = "Active"*, and runs *Application-Query-Delete-Entry $Form Name$ 'Status' = "Sent"* (which is good for both forms).
Thanks again to all who helped me here, both on and offline. Rick On Fri, May 30, 2008 at 12:02 PM, Gary Opela (Corporate) < [EMAIL PROTECTED]> wrote: > ** > > Rick, > > > > On this new form you created, add a field called Escalation Name, and have > a Status values of Active and Inactive. > > > This way, on your escalation, you can run it against this form where > 'Escalation Name' = "Name of the current escalation" AND 'Status' = "Active" > > > > This allows you to use the form for multiple escalations in the future, and > it also allows you to easily turn the escalation on and off without having > to modify the escalation itself. > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > *Best Product, Best People, Best Price**TM* > > *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Friday, May 30, 2008 1:49 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Application-Delete-Query-Entry gives errors > > > > ** RESOLVED. Thanks to all who contributed to my now-enhanced knowledge > level. > > > OK, here is what I've done to resolve this. > > I created a small form with just the core fields, and created one record in > that form. > > I then restructured my escalation to go against that one-record form, > running the Application-Query-Delete-Entry "SHR:NotificationMessages" > ('Status' = "Sent") from there. > > The escalation ran one time, and took 2.5 minutes to delete 62k records. > No 302 errors. Yay! > > Rick > > On Fri, May 30, 2008 at 10:17 AM, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > > Hi, > > Does your escalation run on SHR:TmpMessages? > > I would run it on some "scheduler" form, and it should trigger once (one > record). > > The normal way to find out what the problem is would be to turn on logging. > > What happens when you try to delete one record from the user tool? > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > * RRR|Translator - Manage and automate your language translations. > Find these products, and many free tools and utilities, at http://rrr.se. > > > > We are running an escalation nightly that runs this command: > > *Application-Query-Delete-Entry > > "SHR:TmpMessages" (( 'Status' = "Sent") AND ( 'Send Time' != $NULL$ ))*. > > The effect is to clear a form that contains records accumulated during > the > > day, but which are no longer needed. > > > > Running this creates thousands of entries in the arerror.log file > > (roughly, > > but not exactly, equivalent to the number of records in the form) that > say > > this: *Thu May 29 10:31:45 2008 390603 : Entry does not exist in > > database > > (ARERR 302)*. > > > > There are no errors that show up in the api or sql logs, and the records > > DO > > get deleted. Any idea why these errors appear? I'm kinda stumped as to > > where else to look for a cause. > > > > Rick > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > -- > > This message was scanned by ESVA and is believed to be clean. > > > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
