To have permissions to the fields and the console, yes! The ITSM 5/6 permission model is pretty simple. App-Support gives you the Support module, and perms therein. App-Management does likewise for the Mgmt. console. App-Administrator gives access to the configuration data console.
Rick On Mon, Jul 28, 2008 at 3:13 PM, T. Dee <[EMAIL PROTECTED]> wrote: > Not sure - do they need to be? > > Thanks! > > > > On Mon, Jul 28, 2008 at 3:55 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > > Are they a member of the App-Management group? > > > > Rick > > > > On Mon, Jul 28, 2008 at 12:43 PM, T. Dee <[EMAIL PROTECTED]> wrote: > >> > >> Does anyone know why when a user in Help Desk 6.3 is set as a Manager > >> they do not see the tickets assigned to their groups under the > >> Management Console? > >> > >> Thanks! > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
