He is already a member of the group.
On Tue, Jul 29, 2008 at 11:28 AM, Steven Pataray <[EMAIL PROTECTED]> wrote: > ** > As far as I know in 6.3 just setting him as a manager in the "Configure > Group Definition" doesn't affect the console. The manager needs to be > configured in the group from the "Group Population" form. You have to look > at the Management Console's Table Property to understand how it works. As > mine shows: > (( $Console View$ = "Group") AND ( 'Assigned To Group+' != $NULL$ ) AND > ($GROUPS$ LIKE (( "%" + 'Assigned To Group+') + "%" ))) > > If what you are saying is how ITSM 7 works that would be a great change. I > guess with some added workflow you could use that field in the "Configure > Group Definition" to filter it. > > Steve > > > On 7/29/08, T. Dee <[EMAIL PROTECTED]> wrote: >> >> Yes the Console View is set to "Group" as well - sorry forgot to >> include that in my email - and still the tickets do not show up. >> >> >> On Tue, Jul 29, 2008 at 10:37 AM, Steven Pataray <[EMAIL PROTECTED]> >> wrote: >> > ** >> > You didn't mention what the Console View is set at. If he is part of a >> > group >> > and he just wants to see what tickets are assigned to his group/s he has >> > to >> > set the Console View to "Group". If he just want to see tickets assigned >> > to >> > himself he sets the Console View to "Myself". All the Show does is >> > filter >> > the types of cases (HD, CHG, TSK or All). >> > >> > Steve >> > >> > On 7/29/08, T. Dee <[EMAIL PROTECTED]> wrote: >> >> >> >> I checked - the user is part of "App-Management" as well I have him >> >> set as "Manager's Name" on "Configure Group Definition". When I open >> >> the Remedy Management Console I click on the "SHOW" pull down and >> >> choose "ALL OPEN REQUESTS", but only see what is assigned to him - not >> >> the tickets to the group that he belongs to. >> >> >> >> Any ideas what I am missing? >> >> >> >> THANKS! >> >> >> >> On Tue, Jul 29, 2008 at 8:12 AM, T. Dee <[EMAIL PROTECTED]> wrote: >> >> > They are part of the group - this is why I didn't understand why the >> >> > ticket would not show up in the management console. As well it seems >> >> > in 6.3 they don't have "Member" and "Associate Member" like they do >> >> > in >> >> > ITSM 7. Because Manager's may want to see all the tickets, but don't >> >> > want to be part of the group. >> >> > >> >> > >> >> > >> >> > On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray <[EMAIL PROTECTED]> >> >> > wrote: >> >> >> ** >> >> >> The manager would need to be part of the group to see that groups >> >> >> tickets. >> >> >> Just like support. >> >> >> Steve >> >> >> >> >> >> On Mon, Jul 28, 2008 at 9:43 AM, T. Dee <[EMAIL PROTECTED]> wrote: >> >> >>> >> >> >>> Does anyone know why when a user in Help Desk 6.3 is set as a >> >> >>> Manager >> >> >>> they do not see the tickets assigned to their groups under the >> >> >>> Management Console? >> >> >>> >> >> >>> Thanks! >> >> >>> >> >> >>> >> >> >>> >> >> >>> >> >> >>> _______________________________________________________________________________ >> >> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >> >> >>> Are" >> >> >> >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >> >> >> Are" >> >> >> html___ >> >> > >> >> >> >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > >> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > html___ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
