Yes the Console View is set to "Group" as well - sorry forgot to include that in my email - and still the tickets do not show up.
On Tue, Jul 29, 2008 at 10:37 AM, Steven Pataray <[EMAIL PROTECTED]> wrote: > ** > You didn't mention what the Console View is set at. If he is part of a group > and he just wants to see what tickets are assigned to his group/s he has to > set the Console View to "Group". If he just want to see tickets assigned to > himself he sets the Console View to "Myself". All the Show does is filter > the types of cases (HD, CHG, TSK or All). > > Steve > > On 7/29/08, T. Dee <[EMAIL PROTECTED]> wrote: >> >> I checked - the user is part of "App-Management" as well I have him >> set as "Manager's Name" on "Configure Group Definition". When I open >> the Remedy Management Console I click on the "SHOW" pull down and >> choose "ALL OPEN REQUESTS", but only see what is assigned to him - not >> the tickets to the group that he belongs to. >> >> Any ideas what I am missing? >> >> THANKS! >> >> On Tue, Jul 29, 2008 at 8:12 AM, T. Dee <[EMAIL PROTECTED]> wrote: >> > They are part of the group - this is why I didn't understand why the >> > ticket would not show up in the management console. As well it seems >> > in 6.3 they don't have "Member" and "Associate Member" like they do in >> > ITSM 7. Because Manager's may want to see all the tickets, but don't >> > want to be part of the group. >> > >> > >> > >> > On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray <[EMAIL PROTECTED]> >> > wrote: >> >> ** >> >> The manager would need to be part of the group to see that groups >> >> tickets. >> >> Just like support. >> >> Steve >> >> >> >> On Mon, Jul 28, 2008 at 9:43 AM, T. Dee <[EMAIL PROTECTED]> wrote: >> >>> >> >>> Does anyone know why when a user in Help Desk 6.3 is set as a Manager >> >>> they do not see the tickets assigned to their groups under the >> >>> Management Console? >> >>> >> >>> Thanks! >> >>> >> >>> >> >>> >> >>> _______________________________________________________________________________ >> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> html___ >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
