They are part of the group - this is why I didn't understand why the ticket would not show up in the management console. As well it seems in 6.3 they don't have "Member" and "Associate Member" like they do in ITSM 7. Because Manager's may want to see all the tickets, but don't want to be part of the group.
On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray <[EMAIL PROTECTED]> wrote: > ** > The manager would need to be part of the group to see that groups tickets. > Just like support. > Steve > > On Mon, Jul 28, 2008 at 9:43 AM, T. Dee <[EMAIL PROTECTED]> wrote: >> >> Does anyone know why when a user in Help Desk 6.3 is set as a Manager >> they do not see the tickets assigned to their groups under the >> Management Console? >> >> Thanks! >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
