What patch are you on? I have a similar problem but was told to update to P24 for ARS 6.3.
I created a new AL (RR:SRD-RefreshTable1) and execute on Gain Focus - Table
Field with Action of Change Field - Field Name Table Field and refresh table
field.
This worked great for the User Client (GUI) but did not work great
on the mid-tier. I still have to click in the table for it to refresh.
ARS 6.3 p 21
ITSM 6.0
Mid-Tier 6.3 p 21
Solaris 9
Tomcat 4.0.5
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Tuesday, July 29, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: 6.0 Survey form opens blank (U)
UNCLASSIFIED
ARS 6.0
Help Desk 5.5
Windows 2003 SQL 2000
Mid-Tier 6
I have an URL to open the Survey for the responder. The Survey opens but
the form is blank.
If I open the Survey using the Requester Console (web or WUT), the Survey
was created and the fields have the appropriate values.
So, instead of opening the Survey form, I created a URL to open the
RR:SurveyResponseDialog. This form opens but is blank as well.
Here are the URLs I created.
<http://webserver/arsys/apps/default/arserver/arforms/SHRSurvey_webRequest
er.jsp?&form=SHR:Survey&view=Requester&server=bpremedy.ds.dss.mil&qual=%27
230000007%3D%%22$Case ID+$%22&username=$Web_Login$&pwd=>
<http://webserver/arsys/apps/default/arserver/arforms/RRSurveyResponseDial
og_SurveyResponse.jsp?&form=RR:SurveyResponseDialog&server=arserver&userna
me=$Web_Login$&pwd=>
Help anyone?
Sandra Hennigan
Office # 703-602-2525 x248
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