The manager would need to be part of the group to see that groups tickets. Just like support. Steve
On Mon, Jul 28, 2008 at 9:43 AM, T. Dee <[EMAIL PROTECTED]> wrote: > Does anyone know why when a user in Help Desk 6.3 is set as a Manager > they do not see the tickets assigned to their groups under the > Management Console? > > Thanks! > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
