Set field action is like a "modify" action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify.
*Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 4:16 PM, John Atherly <john.athe...@apc.com> wrote: > > Set the Escalation to do a set filed on the vendor form. Create a filter > to do the push field action on modify > > _____________________________________________________________________________________ > * > John Atherly* | * APC by Schneider Electric ** | Information, Process > & Organization (IPO)* | *Remedy Administrator / Developer* * > Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * > Email:* *john.athe...@apcc.com* <+john.athe...@apcc.com> | > *Site:**www.apc.com/ > * <http://www.apc.com/> | *Address:* 132 Fairgrounds Road, West > Kingston, RI 02892 USA > *** Please consider the environment before printing this e-mail > > > > *Mahendra Mahalkar <mahendra.mahal...@gmail.com>* > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 11/02/2010 02:42 AM > Please respond to > arslist@ARSLIST.ORG > > To > arslist@ARSLIST.ORG > cc > Subject > Re: Escalation does not push vendor form data to regular form > > > > > ** > Will AIE work for Ldap data structure, what should I put for mapping? > External Data to ARSystem form, right? But all the time in prior versions we > used vendor form which worked perfect. > > > *Regards,* > *Mahendra Mahalkar* > > > > On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza > <*jdso...@shyle.net*<jdso...@shyle.net>> > wrote: > ** > Have you tried using AIE as an alternative? Can’t really think about why an > Escalation should fail but AIE should work.. It worked for me although I > can’t say I have tried it for 7.6.03 > > Joe > > *From:* *Mahendra Mahalkar* <mahendra.mahal...@gmail.com> > *Sent:* Tuesday, November 02, 2010 1:58 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* *arsl...@arslist.org* <arslist@ARSLIST.ORG> > *Subject:* Re: Escalation does not push vendor form data to regular form > > ** > I checked the escalation logs, there I found only NULL values pushing to > staging form. > > > *Regards,* > *Mahendra Mahalkar* > > > > On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza > <*jdso...@shyle.net*<jdso...@shyle.net>> > wrote: > ** > You haven’t turned off Escalations on that server have you? > > Turn on your Escalation Log’s. This may tell you something if you think you > have done everything else right.. > > Joe > > *From:* *Mahendra Mahalkar* <mahendra.mahal...@gmail.com> > *Sent:* Tuesday, November 02, 2010 1:46 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* *arsl...@arslist.org* <arslist@ARSLIST.ORG> > *Subject:* Escalation does not push vendor form data to regular form > > ** > Hi All, > I want to transfer ldap data from vendor form to staging form(regular > form). ARS version - 7.6.03, DB - MS SQL 2005 > For this, I created one escalation with push field action in which it > create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. > Mapped the vendor data to staging form. The issue is that escalation > pushing NULL to staging form though I can see/query the vendor form data > from arsystem. > I tried the following scenarios also --- > > > - Created another vendor form, no luck > - Created another escalation, no luck > - Tried escalation to push vendor to another regular form, no luck > - Tried with matching ids in push field action, no luck > - tried same escalation between two regular forms where it worked > perfect, but why it not working between vendor and regular form. > - Tried with vendor form with one field only, no luck > - I know it was easy to create such transfer prior to 7.6.03, is there > any issue with this 7.6.03 version? > > Help is appreciated. I am going to raise this issue with BMC Support also. > > > > > > *Regards,* > *Mahendra* > _attend WWRUG11 *www.wwrug.com* <http://www.wwrug.com/> ARSlist: "Where > the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
