This will require a db-link sort of the thing which I will have to create to pull the data from the ldap external data source to arsystem db server in another tablespace other than arsystem and then I can go for the view form to make it available for transaction. Again database to database transaction is not recommanded in case of remedy, secondly Ldap data structure is not like our regular database structure which is quite not easy to go for it.
*Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 11:42 PM, Joe Martin D'Souza <jdso...@shyle.net>wrote: > ** > Why do you want to create an LDAP attribute to add a new field? Doesn’t a > view form build from the LDAP plugin allow you to create a display only > field for ARS transactional purposes? > > Joe > > > *From:* Mahendra Mahalkar <mahendra.mahal...@gmail.com> > *Sent:* Tuesday, November 02, 2010 2:16 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Escalation does not push vendor form data to regular form > > ** > Set field action is like a "modify" action on vendor which is not allowed > as vendor point to Ldap where user doesn't have access to create or modify. > > > *Regards,* > *Mahendra Mahalkar* > > > > On Tue, Nov 2, 2010 at 4:16 PM, John Atherly <john.athe...@apc.com> wrote: > >> >> Set the Escalation to do a set filed on the vendor form. Create a >> filter to do the push field action on modify >> >> _____________________________________________________________________________________ >> * >> John Atherly* | *APC by Schneider Electric ** | Information, Process >> & Organization (IPO)* | *Remedy Administrator / Developer* * >> Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * >> Email:* *john.athe...@apcc.com* <+john.athe...@apcc.com> | >> *Site:**www.apc.com/ >> * <http://www.apc.com/> | *Address:* 132 Fairgrounds Road, West >> Kingston, RI 02892 USA >> *** Please consider the environment before printing this e-mail >> >> >> >> *Mahendra Mahalkar <mahendra.mahal...@gmail.com>* >> Sent by: "Action Request System discussion list(ARSList)" < >> arslist@ARSLIST.ORG> >> >> 11/02/2010 02:42 AM >> Please respond to >> arslist@ARSLIST.ORG >> >> To >> arslist@ARSLIST.ORG >> cc >> Subject >> Re: Escalation does not push vendor form data to regular form >> >> >> >> >> ** >> Will AIE work for Ldap data structure, what should I put for mapping? >> External Data to ARSystem form, right? But all the time in prior versions we >> used vendor form which worked perfect. >> >> >> *Regards,* >> *Mahendra Mahalkar* >> >> >> >> On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza >> <*jdso...@shyle.net*<jdso...@shyle.net>> >> wrote: >> ** >> Have you tried using AIE as an alternative? Can’t really think about why >> an Escalation should fail but AIE should work.. It worked for me although I >> can’t say I have tried it for 7.6.03 >> >> Joe >> >> *From:* *Mahendra Mahalkar* <mahendra.mahal...@gmail.com> >> *Sent:* Tuesday, November 02, 2010 1:58 AM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* *arsl...@arslist.org* <arslist@ARSLIST.ORG> >> *Subject:* Re: Escalation does not push vendor form data to regular form >> >> ** >> I checked the escalation logs, there I found only NULL values pushing to >> staging form. >> >> >> *Regards,* >> *Mahendra Mahalkar* >> >> >> >> On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza >> <*jdso...@shyle.net*<jdso...@shyle.net>> >> wrote: >> ** >> You haven’t turned off Escalations on that server have you? >> >> Turn on your Escalation Log’s. This may tell you something if you think >> you have done everything else right.. >> >> Joe >> >> *From:* *Mahendra Mahalkar* <mahendra.mahal...@gmail.com> >> *Sent:* Tuesday, November 02, 2010 1:46 AM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* *arsl...@arslist.org* <arslist@ARSLIST.ORG> >> *Subject:* Escalation does not push vendor form data to regular form >> >> ** >> Hi All, >> I want to transfer ldap data from vendor form to staging form(regular >> form). ARS version - 7.6.03, DB - MS SQL 2005 >> For this, I created one escalation with push field action in which it >> create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. >> Mapped the vendor data to staging form. The issue is that escalation >> pushing NULL to staging form though I can see/query the vendor form data >> from arsystem. >> I tried the following scenarios also --- >> >> >> - Created another vendor form, no luck >> - Created another escalation, no luck >> - Tried escalation to push vendor to another regular form, no luck >> - Tried with matching ids in push field action, no luck >> - tried same escalation between two regular forms where it worked >> perfect, but why it not working between vendor and regular form. >> - Tried with vendor form with one field only, no luck >> - I know it was easy to create such transfer prior to 7.6.03, is there >> any issue with this 7.6.03 version? >> >> Help is appreciated. I am going to raise this issue with BMC Support also. >> >> >> >> >> >> *Regards,* >> *Mahendra* >> _attend WWRUG11 *www.wwrug.com* <http://www.wwrug.com/> ARSlist: "Where >> the Answers Are"_ >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
