Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes
Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating license is automatically released back to the pool of available licenses in the following situations: * A user logs out of a mid-tier session or BMC Remedy User. * If the user does not log out of the mid tier correctly (e.g. by clicking on the red 'x' in the browser), the release of the license is delayed. See the BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*". * A user’s mid-tier session times out. For more information about mid-tier session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout (Minutes)”. * A user does not perform an AR System operation for the period of time in the floating license time-out interval. See “Floating License Timeout (hours)”. * Administrators can manually terminate a user’s session one time in a 24-hour period. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 21, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · 􀂄 If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · 􀂄 If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that "Show Problem" = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to "Show Problem" would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. 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