Hi,
The good thing about all this is that there is room for applications like
RRR|License, that won the best Return On Investment Award two years in a
row at WWRUG.
And this by only saving money on Remedy license :-)
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> You might want to check ar.cfg for a line that start with "bend-over".
>
> If you don't have that line add it.
>
> bend-over=false
>
> This may solve your issue.
>
> Have fun :)
>
> -John
>
> Sent from my iPhone
>
> On Jun 21, 2012, at 1:03 PM, Jase Brandon <jasebran...@gmail.com> wrote:
>
>> ** Hello All,
>> I'm guessing this will get an answer fairly quickly from the license
>> gurus. I thought I knew the answer to this, but apparently I did not.
>>
>> BMC prof services told us that a user who is assigned a floating license
>> will only be assigned a floating token when they MODIFY a record, after
>> login, until that point they are only assigned a Read APPLICATION
>> license.
>>
>> Ex. Users are setting their own Application Preference records from the
>> INC Mgmt console per our direction so that "Show Problem" = Yes on the
>> Overview Console.
>>
>> This query invokes the floating ITSM Problem Floating license that we
>> were told would not happen and pushes our floating licenses for Problem
>> through the roof and way out of compliance.
>>
>> I thought that the user would log on, receive a read license, and that
>> simply having your Application Preference set to "Show Problem" would
>> not invoke the Floating Problem License as it is simply running a query.
>> Am I crazy? :-)
>>
>> I've dug around on the BMC support site for the official documentation,
>> but I can't find it. If anyone can point me to that URL or share a
>> license doc, I will buy you beers at the RUG. :-)
>>
>> Thanks in Advance to All,
>>
>> Jase Brandon
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
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