When it comes to the application licenses, the license type associated with a given form has to do with the form membership inside the application container. For example, the User form is not part of a deployable application, so you do not need a floating license to work with that form. The overview console uses a plugin (ARDBC) to retrieve it's results list. The form behind the results list, SHR:ARDBC_OverviewConsole, is part of the "Remedy Foundation Elements" application. Since the Foundation elements application does not require a license, you can access data in that form without an Incident or Problem license. Now, the plugin logs into Remedy as an administrator and impersontates the user that requested the search, but I don't know how that plays into the license picture. When you have things like menus, active link set fields, filter set fields, table fields, etc., those all read data and have the potential to grab a floating write token, depending on where the data is read from.
Axton Grams On Thu, Jun 21, 2012 at 12:19 PM, Goodall, Andrew C <ago...@jcp.com> wrote: > ** > > Wow – how is that fair to the customer?**** > > ** ** > > With new home page and overview console design you are forcing more > consumption of floating licenses – I’m sure that was by design though J*** > * > > ** ** > > Regards,**** > > **** > > *Andrew C. Goodall* > > Software Engineer**** > > Development Services**** > > ago...@jcpenney.com**** > > *jcpenney* > > 6501 Legacy Drive**** > > Plano, TX 75024**** > > jcp.com**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] *On Behalf Of *Easter, David > *Sent:* Thursday, June 21, 2012 12:15 PM > *To:* arslist@arslist.org > *Subject:* Re: 7.6.04 SP3 Floating Application License Question**** > > ** ** > > ** **** > > It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version > (highlight mine):**** > > ** ** > > When a user who is assigned a Floating license logs in to AR System, the > user is given a Read license. When the user attempts to perform a search, > modify, or submit operation, AR System checks for an available Floating > license, and the following occurs:**** > > **· **􀂄 If a Floating license is available, the user is > granted write access to requests. The user retains write access until the > Floating license is released (for more information, see “Releasing floating > licenses” on page 53).**** > > **· **􀂄 If no Floating licenses are available, the user > is notified and continues to use the Read license until a Floating license > becomes available.**** > > ** ** > > Many applications, including BMC Remedy ITSM applications, perform a > search on behalf of the user when launching informational consoles. Thus, > the users may consume a floating token even if they have not yet performed > a modify or submit.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Thursday, June 21, 2012 10:04 AM > *To:* arslist@ARSLIST.ORG > *Subject:* 7.6.04 SP3 Floating Application License Question**** > > ** ** > > ** Hello All, > I'm guessing this will get an answer fairly quickly from the license > gurus. I thought I knew the answer to this, but apparently I did not. > > BMC prof services told us that a user who is assigned a floating license > will only be assigned a floating token when they MODIFY a record, after > login, until that point they are only assigned a Read APPLICATION license. > > Ex. Users are setting their own Application Preference records from the > INC Mgmt console per our direction so that "Show Problem" = Yes on the > Overview Console. > > This query invokes the floating ITSM Problem Floating license that we were > told would not happen and pushes our floating licenses for Problem through > the roof and way out of compliance. > > I thought that the user would log on, receive a read license, and that > simply having your Application Preference set to "Show Problem" would not > invoke the Floating Problem License as it is simply running a query. Am I > crazy? :-) > > I've dug around on the BMC support site for the official documentation, > but I can't find it. If anyone can point me to that URL or share a license > doc, I will buy you beers at the RUG. :-) > > Thanks in Advance to All, > > Jase Brandon > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
