Could you just have the escalation push the Manager Name and then run a filter on People to look up the corresponding Manager Login ID in the People form? I am not extremely familiar with ITSM just yet but if you set the execution order correctly I think that should work (assuming of course that the manager has a People record). You just need to figure out what filter is throwing the error and have this new filter execute before that.
-Rick ___________________________ Rick Westbrock QMX Support Services -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle Sent: Wednesday, March 20, 2013 3:33 PM To: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
