All, Environment: v8.1 ARS/ITSM on Windows
Has anyone encountered a situation where outbound email is configured for simple, unassuming, plain-jane SMTP (no user or pass needed) and the email service (installed out of the box) will not start? I've tried setting the service to run as a domain user account (permissioned for MAPI), a local admin account and as a domain admin account. It still won't start. The weird part: I can switch to command line mode and it works just fine with the same outbound settings. From the command line, it starts-up, stays-up and happily processes mail until you stop it. Logging: No email logs or java logs are produced when you try to start the service. I don't think it gets far enough to even start a log. Windows event Application logs shows three events with the following info: 1. BMC Remedy Email Engine - MyServerName 2. Could not load the Java Virtual Machine 3. LoadLibrary The system cannot find the file specified I've checked the registry entries for the service and compared it to the java paths used with the command line batch file and the paths are all correct, down to the jvm.dll for the service. Right now, all I have to go on is that, for some unknown reason the service can't start a JVM. However running it from the command line, it can crank the JVM right up! I'm currently stumped. If anyone has encountered this before, I'd love to hear how you resolved it. Thanks, -JDHood _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
