JD, I had this exact same issue, you'll probably find that flashboards isn't starting up either. The issue was that the java bin directory was not added to the PATH environment variable. BMC Support insisted that the java install would do that, but it didn't happen in any of my environments. Once I added that to the PATH variable, all was good. The reason that it works from the command line is that the batch file sets the path.
Hope that helps, Thad On Mon, Apr 1, 2013 at 12:51 PM, JD Hood <hood...@gmail.com> wrote: > ** > All, > > Environment: v8.1 ARS/ITSM on Windows > > Has anyone encountered a situation where outbound email is configured for > simple, unassuming, plain-jane SMTP (no user or pass needed) and the email > service (installed out of the box) will not start? > > I've tried setting the service to run as a domain user account > (permissioned for MAPI), a local admin account and as a domain admin > account. It still won't start. > > The weird part: I can switch to command line mode and it works just fine > with the same outbound settings. From the command line, it starts-up, > stays-up and happily processes mail until you stop it. > > Logging: > No email logs or java logs are produced when you try to start the service. > I don't think it gets far enough to even start a log. > > Windows event Application logs shows three events with the following info: > 1. BMC Remedy Email Engine - MyServerName > 2. Could not load the Java Virtual Machine > 3. LoadLibrary The system cannot find the file specified > > I've checked the registry entries for the service and compared it to the > java paths used with the command line batch file and the paths are all > correct, down to the jvm.dll for the service. > > Right now, all I have to go on is that, for some unknown reason the > service can't start a JVM. However running it from the command line, it can > crank the JVM right up! > > I'm currently stumped. > > If anyone has encountered this before, I'd love to hear how you resolved > it. > > Thanks, > -JDHood > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
