Well, For what it's worth, here is my 'Parameters' key for my 8.1 email engine, in case it helps
"Current Directory"="D:\\ARSystem\\AREmail" "JVM Library"="C:\\PROGRA~1\\Java\\jre7\\bin\\server\\jvm.dll" "JVM Option Count"=dword:00000004 "JVM Option Number 0"="-Djava.library.path=D:\\ARSystem\\AREmail" "JVM Option Number 1"="-Djava.class.path=D:\\ARSystem\\AREmail\\emaildaemon.jar;D:\\ARSystem\\AREmail\\commons-configuration-1.3.jar;D:\\ARSystem\\AREmail\\commons-beanutils.jar;D:\\ARSystem\\AREmail\\commons-collections-3.2.jar;D:\\ARSystem\\AREmail\\commons-digester-1.7.jar;D:\\ARSystem\\AREmail\\commons-lang-2.2.jar;D:\\ARSystem\\AREmail\\icu4j.jar;D:\\ARSystem\\AREmail\\spring.jar;D:\\ARSystem\\AREmail\\commons-logging-1.1.jar;D:\\ARSystem\\AREmail\\commons-codec-1.3.jar;D:\\ARSystem\\AREmail\\Logger.jar;D:\\ARSystem\\AREmail\\log4j-1.2.14.jar;D:\\ARSystem\\AREmail\\arapi81_build001.jar;D:\\ARSystem\\AREmail\\arutil81_build001.jar;D:\\ARSystem\\AREmail\\arrpc81_build001.jar;D:\\ARSystem\\AREmail\\oncrpc.jar;D:\\ARSystem\\AREmail\\arcmn81_build001.jar;D:\\ARSystem\\AREmail\\activation.jar;D:\\ARSystem\\AREmail\\mail.jar;D:\\ARSystem\\AREmail\\imap.jar;D:\\ARSystem\\AREmail\\smtp.jar;D:\\ARSystem\\AREmail\\pop3.jar;D:\\ARSystem\\AREmail\\armapi81_build001.jar;D:\\ARSystem\\AREmail;." "JVM Option Number 2"=" -Xms256m" "JVM Option Number 3"=" -Xmx1024m" "Start Class"="com.bmc.arsys.emaildaemon.EmailDaemon" "Start Method"="main" "Start Param Count"=dword:00000000 "Stop Class"="com.bmc.arsys.emaildaemon.EmailDaemon" "Stop Method"="stopAllThreads" "Stop Param Count"=dword:00000000 "System.err File"="D:\\ARSystem\\AREmail\\logs\\stderr.log" "System.out File"="D:\\ARSystem\\AREmail\\logs\\stdout.log" On Tue, Apr 2, 2013 at 7:26 AM, JD Hood <hood...@gmail.com> wrote: > ** > To be clear -- Except the batch file's path reference stops at \bin and > the registry key goes all the way down to the jvm.dll. That's the only > difference. > > Thanks, > -JDHood > > > On Tue, Apr 2, 2013 at 9:24 AM, JD Hood <hood...@gmail.com> wrote: > >> I wish it was just that simple... >> >> I've been living in that registry key for the past few work days... It's >> the same exact path (copied and pasted) from the batch file. >> >> >> On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj <llongw...@usgs.gov> wrote: >> >>> ** >>> JD, >>> If you check in the registry you will find all of the parameters that >>> are utilized by the service when running as a service vs running via the >>> command line, you may find your answer in the java path in the registry. >>> >>> >>> On Tue, Apr 2, 2013 at 6:58 AM, JD Hood <hood...@gmail.com> wrote: >>> >>>> ** >>>> I've since tried 64-bit & 32-bit JVM paths - no luck >>>> I've tried adding all involved paths to the windows PATH statement - no >>>> luck >>>> I've tried adding an LD_LIBRARY_PATH env-var with all the library paths >>>> - no luck >>>> I've tried copying all the libraries/jars into the \AREmail directory - >>>> no luck >>>> I've tried running the service as a variety of users from local to >>>> domain admin - no luck >>>> I've compared the service registry entries to a known good working >>>> system - can't spot a difference other than server names and paths >>>> >>>> The command-line email engine runs just fine with a different set of >>>> libraries in the **same paths** (I've compared these to a known-good system >>>> and it's normal) and it runs as the currently logged-in local admin >>>> account. >>>> >>>> The service, set to run as the same local admin account, fails to >>>> start-up enough to write to a log. If the windows event log is to be >>>> trusted, it seems to indicate the JVM didn't start because it couldn't find >>>> a file in the LoadLibrary statement. >>>> >>>> I am well and truly stumped! >>>> >>>> At this point, I'm wondering about the differences between running as a >>>> service vs command line and if some group-policy or other security setting >>>> is causing the issue. If I ever stumble across the resolution, I'll post >>>> it. >>>> >>>> Thanks for the suggestions, >>>> -JDHood >>>> >>>> >>>> >>>> On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser <thad.es...@gmail.com>wrote: >>>> >>>>> ** >>>>> Yeah, I was really happy when I found that tool suite. Process >>>>> Explorer is nice (similar to "top") and TCPView (netstat) too. >>>>> >>>>> Thad >>>>> >>>>> >>>>> On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg < >>>>> john.sundb...@kineticdata.com> wrote: >>>>> >>>>>> ** >>>>>> Great tool Thad… >>>>>> >>>>>> I used to use something like that in the Linux world all the time -- >>>>>> you would see a program try to read a file -- then die right after that >>>>>> -- >>>>>> but never give a good message. >>>>>> >>>>>> Then -- you would change the permissions - so it could see the file - >>>>>> then bingo - it works. >>>>>> >>>>>> I did not know such a Window util existed. >>>>>> >>>>>> Thanks, >>>>>> >>>>>> -John >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser <thad.es...@gmail.com>wrote: >>>>>> >>>>>>> ** >>>>>>> I used the Sysinternals "Process Monitor" ( >>>>>>> http://technet.microsoft.com/en-us/sysinternals/bb896645) utility >>>>>>> to watch what was happening during the service startup. That let me see >>>>>>> that it was searching for a particular file (mscvr100.dll) in a >>>>>>> bunch of folders. It just so happened that the list of folders was the >>>>>>> exact same list in the "Path" environment variable, in the same order. >>>>>>> That *.dll is part of the java install and is located in the bin >>>>>>> folder. >>>>>>> Adding the bin folder to the Path was really all it was. At any rate, >>>>>>> it >>>>>>> sounds like you are up against something different, so I wanted to >>>>>>> suggest >>>>>>> taking a look at Process Monitor to see if that helped. >>>>>>> >>>>>>> Thad >>>>>>> >>>>>>> >>>>>>> On Mon, Apr 1, 2013 at 1:43 PM, JD Hood <hood...@gmail.com> wrote: >>>>>>> >>>>>>>> ** >>>>>>>> I'll check it again, but I've gone through all the (even >>>>>>>> semi-related) KB entries. I loaded the path up with the java \bin, >>>>>>>> \lib and >>>>>>>> \aremail paths for good measure as one of my troubleshooting steps, >>>>>>>> checked >>>>>>>> permissions, re-installed java, removed & re-added the service, used >>>>>>>> several different users and service accounts, and on and on. As soon >>>>>>>> as I >>>>>>>> regain connectivity, I'm going to try setting the LD_LIBRARY_PATH >>>>>>>> manually >>>>>>>> and see if that does the trick. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> -JDHood >>>>>>>> >>>>>>>> >>>>>>>> On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser <thad.es...@gmail.com>wrote: >>>>>>>> >>>>>>>>> ** >>>>>>>>> JD, >>>>>>>>> >>>>>>>>> I had this exact same issue, you'll probably find that flashboards >>>>>>>>> isn't starting up either. The issue was that the java bin directory >>>>>>>>> was >>>>>>>>> not added to the PATH environment variable. BMC Support insisted >>>>>>>>> that the >>>>>>>>> java install would do that, but it didn't happen in any of my >>>>>>>>> environments. >>>>>>>>> Once I added that to the PATH variable, all was good. The reason >>>>>>>>> that it >>>>>>>>> works from the command line is that the batch file sets the path. >>>>>>>>> >>>>>>>>> Hope that helps, >>>>>>>>> Thad >>>>>>>>> >>>>>>>>> >>>>>>>>> On Mon, Apr 1, 2013 at 12:51 PM, JD Hood <hood...@gmail.com>wrote: >>>>>>>>> >>>>>>>>>> ** >>>>>>>>>> All, >>>>>>>>>> >>>>>>>>>> Environment: v8.1 ARS/ITSM on Windows >>>>>>>>>> >>>>>>>>>> Has anyone encountered a situation where outbound email is >>>>>>>>>> configured for simple, unassuming, plain-jane SMTP (no user or pass >>>>>>>>>> needed) >>>>>>>>>> and the email service (installed out of the box) will not start? >>>>>>>>>> >>>>>>>>>> I've tried setting the service to run as a domain user account >>>>>>>>>> (permissioned for MAPI), a local admin account and as a domain admin >>>>>>>>>> account. It still won't start. >>>>>>>>>> >>>>>>>>>> The weird part: I can switch to command line mode and it works >>>>>>>>>> just fine with the same outbound settings. From the command line, it >>>>>>>>>> starts-up, stays-up and happily processes mail until you stop it. >>>>>>>>>> >>>>>>>>>> Logging: >>>>>>>>>> No email logs or java logs are produced when you try to start the >>>>>>>>>> service. I don't think it gets far enough to even start a log. >>>>>>>>>> >>>>>>>>>> Windows event Application logs shows three events with the >>>>>>>>>> following info: >>>>>>>>>> 1. BMC Remedy Email Engine - MyServerName >>>>>>>>>> 2. Could not load the Java Virtual Machine >>>>>>>>>> 3. LoadLibrary The system cannot find the file specified >>>>>>>>>> >>>>>>>>>> I've checked the registry entries for the service and compared it >>>>>>>>>> to the java paths used with the command line batch file and the >>>>>>>>>> paths are >>>>>>>>>> all correct, down to the jvm.dll for the service. >>>>>>>>>> >>>>>>>>>> Right now, all I have to go on is that, for some unknown reason >>>>>>>>>> the service can't start a JVM. However running it from the command >>>>>>>>>> line, it >>>>>>>>>> can crank the JVM right up! >>>>>>>>>> >>>>>>>>>> I'm currently stumped. >>>>>>>>>> >>>>>>>>>> If anyone has encountered this before, I'd love to hear how you >>>>>>>>>> resolved it. >>>>>>>>>> >>>>>>>>>> Thanks, >>>>>>>>>> -JDHood >>>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>> >>>>>>>>> >>>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>>> >>>>>>>> >>>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>>>> >>>>>>> >>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> *John Sundberg* >>>>>> Kinetic Data, Inc. >>>>>> "Your Business. Your Process." >>>>>> >>>>>> 651-556-0930 I john.sundb...@kineticdata.com >>>>>> www.kineticdata.com I community.kineticdata.com >>>>>> >>>>>> >>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>> >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
