JD, If you check in the registry you will find all of the parameters that are utilized by the service when running as a service vs running via the command line, you may find your answer in the java path in the registry.
On Tue, Apr 2, 2013 at 6:58 AM, JD Hood <hood...@gmail.com> wrote: > ** > I've since tried 64-bit & 32-bit JVM paths - no luck > I've tried adding all involved paths to the windows PATH statement - no > luck > I've tried adding an LD_LIBRARY_PATH env-var with all the library paths - > no luck > I've tried copying all the libraries/jars into the \AREmail directory - no > luck > I've tried running the service as a variety of users from local to domain > admin - no luck > I've compared the service registry entries to a known good working system > - can't spot a difference other than server names and paths > > The command-line email engine runs just fine with a different set of > libraries in the **same paths** (I've compared these to a known-good system > and it's normal) and it runs as the currently logged-in local admin > account. > > The service, set to run as the same local admin account, fails to start-up > enough to write to a log. If the windows event log is to be trusted, it > seems to indicate the JVM didn't start because it couldn't find a file in > the LoadLibrary statement. > > I am well and truly stumped! > > At this point, I'm wondering about the differences between running as a > service vs command line and if some group-policy or other security setting > is causing the issue. If I ever stumble across the resolution, I'll post it. > > Thanks for the suggestions, > -JDHood > > > > On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser <thad.es...@gmail.com> wrote: > >> ** >> Yeah, I was really happy when I found that tool suite. Process Explorer >> is nice (similar to "top") and TCPView (netstat) too. >> >> Thad >> >> >> On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg < >> john.sundb...@kineticdata.com> wrote: >> >>> ** >>> Great tool Thad… >>> >>> I used to use something like that in the Linux world all the time -- you >>> would see a program try to read a file -- then die right after that -- but >>> never give a good message. >>> >>> Then -- you would change the permissions - so it could see the file - >>> then bingo - it works. >>> >>> I did not know such a Window util existed. >>> >>> Thanks, >>> >>> -John >>> >>> >>> >>> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser <thad.es...@gmail.com> wrote: >>> >>>> ** >>>> I used the Sysinternals "Process Monitor" ( >>>> http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to >>>> watch what was happening during the service startup. That let me see that >>>> it was searching for a particular file (mscvr100.dll) in a bunch of >>>> folders. It just so happened that the list of folders was the exact same >>>> list in the "Path" environment variable, in the same order. That *.dll is >>>> part of the java install and is located in the bin folder. Adding the bin >>>> folder to the Path was really all it was. At any rate, it sounds like you >>>> are up against something different, so I wanted to suggest taking a look at >>>> Process Monitor to see if that helped. >>>> >>>> Thad >>>> >>>> >>>> On Mon, Apr 1, 2013 at 1:43 PM, JD Hood <hood...@gmail.com> wrote: >>>> >>>>> ** >>>>> I'll check it again, but I've gone through all the (even semi-related) >>>>> KB entries. I loaded the path up with the java \bin, \lib and \aremail >>>>> paths for good measure as one of my troubleshooting steps, checked >>>>> permissions, re-installed java, removed & re-added the service, used >>>>> several different users and service accounts, and on and on. As soon as I >>>>> regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually >>>>> and see if that does the trick. >>>>> >>>>> Thanks, >>>>> -JDHood >>>>> >>>>> >>>>> On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser <thad.es...@gmail.com>wrote: >>>>> >>>>>> ** >>>>>> JD, >>>>>> >>>>>> I had this exact same issue, you'll probably find that flashboards >>>>>> isn't starting up either. The issue was that the java bin directory was >>>>>> not added to the PATH environment variable. BMC Support insisted that >>>>>> the >>>>>> java install would do that, but it didn't happen in any of my >>>>>> environments. >>>>>> Once I added that to the PATH variable, all was good. The reason that >>>>>> it >>>>>> works from the command line is that the batch file sets the path. >>>>>> >>>>>> Hope that helps, >>>>>> Thad >>>>>> >>>>>> >>>>>> On Mon, Apr 1, 2013 at 12:51 PM, JD Hood <hood...@gmail.com> wrote: >>>>>> >>>>>>> ** >>>>>>> All, >>>>>>> >>>>>>> Environment: v8.1 ARS/ITSM on Windows >>>>>>> >>>>>>> Has anyone encountered a situation where outbound email is >>>>>>> configured for simple, unassuming, plain-jane SMTP (no user or pass >>>>>>> needed) >>>>>>> and the email service (installed out of the box) will not start? >>>>>>> >>>>>>> I've tried setting the service to run as a domain user account >>>>>>> (permissioned for MAPI), a local admin account and as a domain admin >>>>>>> account. It still won't start. >>>>>>> >>>>>>> The weird part: I can switch to command line mode and it works just >>>>>>> fine with the same outbound settings. From the command line, it >>>>>>> starts-up, >>>>>>> stays-up and happily processes mail until you stop it. >>>>>>> >>>>>>> Logging: >>>>>>> No email logs or java logs are produced when you try to start the >>>>>>> service. I don't think it gets far enough to even start a log. >>>>>>> >>>>>>> Windows event Application logs shows three events with the following >>>>>>> info: >>>>>>> 1. BMC Remedy Email Engine - MyServerName >>>>>>> 2. Could not load the Java Virtual Machine >>>>>>> 3. LoadLibrary The system cannot find the file specified >>>>>>> >>>>>>> I've checked the registry entries for the service and compared it to >>>>>>> the java paths used with the command line batch file and the paths are >>>>>>> all >>>>>>> correct, down to the jvm.dll for the service. >>>>>>> >>>>>>> Right now, all I have to go on is that, for some unknown reason the >>>>>>> service can't start a JVM. However running it from the command line, it >>>>>>> can >>>>>>> crank the JVM right up! >>>>>>> >>>>>>> I'm currently stumped. >>>>>>> >>>>>>> If anyone has encountered this before, I'd love to hear how you >>>>>>> resolved it. >>>>>>> >>>>>>> Thanks, >>>>>>> -JDHood >>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>> >>>>>> >>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>>> >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> >>> -- >>> >>> *John Sundberg* >>> Kinetic Data, Inc. >>> "Your Business. Your Process." >>> >>> 651-556-0930 I john.sundb...@kineticdata.com >>> www.kineticdata.com I community.kineticdata.com >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
