I've since tried 64-bit & 32-bit JVM paths - no luck I've tried adding all involved paths to the windows PATH statement - no luck I've tried adding an LD_LIBRARY_PATH env-var with all the library paths - no luck I've tried copying all the libraries/jars into the \AREmail directory - no luck I've tried running the service as a variety of users from local to domain admin - no luck I've compared the service registry entries to a known good working system - can't spot a difference other than server names and paths
The command-line email engine runs just fine with a different set of libraries in the **same paths** (I've compared these to a known-good system and it's normal) and it runs as the currently logged-in local admin account. The service, set to run as the same local admin account, fails to start-up enough to write to a log. If the windows event log is to be trusted, it seems to indicate the JVM didn't start because it couldn't find a file in the LoadLibrary statement. I am well and truly stumped! At this point, I'm wondering about the differences between running as a service vs command line and if some group-policy or other security setting is causing the issue. If I ever stumble across the resolution, I'll post it. Thanks for the suggestions, -JDHood On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser <thad.es...@gmail.com> wrote: > ** > Yeah, I was really happy when I found that tool suite. Process Explorer > is nice (similar to "top") and TCPView (netstat) too. > > Thad > > > On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg < > john.sundb...@kineticdata.com> wrote: > >> ** >> Great tool Thad… >> >> I used to use something like that in the Linux world all the time -- you >> would see a program try to read a file -- then die right after that -- but >> never give a good message. >> >> Then -- you would change the permissions - so it could see the file - >> then bingo - it works. >> >> I did not know such a Window util existed. >> >> Thanks, >> >> -John >> >> >> >> On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser <thad.es...@gmail.com> wrote: >> >>> ** >>> I used the Sysinternals "Process Monitor" ( >>> http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to >>> watch what was happening during the service startup. That let me see that >>> it was searching for a particular file (mscvr100.dll) in a bunch of >>> folders. It just so happened that the list of folders was the exact same >>> list in the "Path" environment variable, in the same order. That *.dll is >>> part of the java install and is located in the bin folder. Adding the bin >>> folder to the Path was really all it was. At any rate, it sounds like you >>> are up against something different, so I wanted to suggest taking a look at >>> Process Monitor to see if that helped. >>> >>> Thad >>> >>> >>> On Mon, Apr 1, 2013 at 1:43 PM, JD Hood <hood...@gmail.com> wrote: >>> >>>> ** >>>> I'll check it again, but I've gone through all the (even semi-related) >>>> KB entries. I loaded the path up with the java \bin, \lib and \aremail >>>> paths for good measure as one of my troubleshooting steps, checked >>>> permissions, re-installed java, removed & re-added the service, used >>>> several different users and service accounts, and on and on. As soon as I >>>> regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually >>>> and see if that does the trick. >>>> >>>> Thanks, >>>> -JDHood >>>> >>>> >>>> On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser <thad.es...@gmail.com>wrote: >>>> >>>>> ** >>>>> JD, >>>>> >>>>> I had this exact same issue, you'll probably find that flashboards >>>>> isn't starting up either. The issue was that the java bin directory was >>>>> not added to the PATH environment variable. BMC Support insisted that the >>>>> java install would do that, but it didn't happen in any of my >>>>> environments. >>>>> Once I added that to the PATH variable, all was good. The reason that it >>>>> works from the command line is that the batch file sets the path. >>>>> >>>>> Hope that helps, >>>>> Thad >>>>> >>>>> >>>>> On Mon, Apr 1, 2013 at 12:51 PM, JD Hood <hood...@gmail.com> wrote: >>>>> >>>>>> ** >>>>>> All, >>>>>> >>>>>> Environment: v8.1 ARS/ITSM on Windows >>>>>> >>>>>> Has anyone encountered a situation where outbound email is configured >>>>>> for simple, unassuming, plain-jane SMTP (no user or pass needed) and the >>>>>> email service (installed out of the box) will not start? >>>>>> >>>>>> I've tried setting the service to run as a domain user account >>>>>> (permissioned for MAPI), a local admin account and as a domain admin >>>>>> account. It still won't start. >>>>>> >>>>>> The weird part: I can switch to command line mode and it works just >>>>>> fine with the same outbound settings. From the command line, it >>>>>> starts-up, >>>>>> stays-up and happily processes mail until you stop it. >>>>>> >>>>>> Logging: >>>>>> No email logs or java logs are produced when you try to start the >>>>>> service. I don't think it gets far enough to even start a log. >>>>>> >>>>>> Windows event Application logs shows three events with the following >>>>>> info: >>>>>> 1. BMC Remedy Email Engine - MyServerName >>>>>> 2. Could not load the Java Virtual Machine >>>>>> 3. LoadLibrary The system cannot find the file specified >>>>>> >>>>>> I've checked the registry entries for the service and compared it to >>>>>> the java paths used with the command line batch file and the paths are >>>>>> all >>>>>> correct, down to the jvm.dll for the service. >>>>>> >>>>>> Right now, all I have to go on is that, for some unknown reason the >>>>>> service can't start a JVM. However running it from the command line, it >>>>>> can >>>>>> crank the JVM right up! >>>>>> >>>>>> I'm currently stumped. >>>>>> >>>>>> If anyone has encountered this before, I'd love to hear how you >>>>>> resolved it. >>>>>> >>>>>> Thanks, >>>>>> -JDHood >>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> >> *John Sundberg* >> Kinetic Data, Inc. >> "Your Business. Your Process." >> >> 651-556-0930 I john.sundb...@kineticdata.com >> www.kineticdata.com I community.kineticdata.com >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
