I used the Sysinternals "Process Monitor" ( http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch what was happening during the service startup. That let me see that it was searching for a particular file (mscvr100.dll) in a bunch of folders. It just so happened that the list of folders was the exact same list in the "Path" environment variable, in the same order. That *.dll is part of the java install and is located in the bin folder. Adding the bin folder to the Path was really all it was. At any rate, it sounds like you are up against something different, so I wanted to suggest taking a look at Process Monitor to see if that helped.
Thad On Mon, Apr 1, 2013 at 1:43 PM, JD Hood <hood...@gmail.com> wrote: > ** > I'll check it again, but I've gone through all the (even semi-related) KB > entries. I loaded the path up with the java \bin, \lib and \aremail paths > for good measure as one of my troubleshooting steps, checked permissions, > re-installed java, removed & re-added the service, used several different > users and service accounts, and on and on. As soon as I regain > connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see > if that does the trick. > > Thanks, > -JDHood > > > On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser <thad.es...@gmail.com> wrote: > >> ** >> JD, >> >> I had this exact same issue, you'll probably find that flashboards isn't >> starting up either. The issue was that the java bin directory was not >> added to the PATH environment variable. BMC Support insisted that the java >> install would do that, but it didn't happen in any of my environments. >> Once I added that to the PATH variable, all was good. The reason that it >> works from the command line is that the batch file sets the path. >> >> Hope that helps, >> Thad >> >> >> On Mon, Apr 1, 2013 at 12:51 PM, JD Hood <hood...@gmail.com> wrote: >> >>> ** >>> All, >>> >>> Environment: v8.1 ARS/ITSM on Windows >>> >>> Has anyone encountered a situation where outbound email is configured >>> for simple, unassuming, plain-jane SMTP (no user or pass needed) and the >>> email service (installed out of the box) will not start? >>> >>> I've tried setting the service to run as a domain user account >>> (permissioned for MAPI), a local admin account and as a domain admin >>> account. It still won't start. >>> >>> The weird part: I can switch to command line mode and it works just fine >>> with the same outbound settings. From the command line, it starts-up, >>> stays-up and happily processes mail until you stop it. >>> >>> Logging: >>> No email logs or java logs are produced when you try to start the >>> service. I don't think it gets far enough to even start a log. >>> >>> Windows event Application logs shows three events with the following >>> info: >>> 1. BMC Remedy Email Engine - MyServerName >>> 2. Could not load the Java Virtual Machine >>> 3. LoadLibrary The system cannot find the file specified >>> >>> I've checked the registry entries for the service and compared it to the >>> java paths used with the command line batch file and the paths are all >>> correct, down to the jvm.dll for the service. >>> >>> Right now, all I have to go on is that, for some unknown reason the >>> service can't start a JVM. However running it from the command line, it can >>> crank the JVM right up! >>> >>> I'm currently stumped. >>> >>> If anyone has encountered this before, I'd love to hear how you resolved >>> it. >>> >>> Thanks, >>> -JDHood >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
