I'll check it again, but I've gone through all the (even semi-related) KB entries. I loaded the path up with the java \bin, \lib and \aremail paths for good measure as one of my troubleshooting steps, checked permissions, re-installed java, removed & re-added the service, used several different users and service accounts, and on and on. As soon as I regain connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see if that does the trick.
Thanks, -JDHood On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser <thad.es...@gmail.com> wrote: > ** > JD, > > I had this exact same issue, you'll probably find that flashboards isn't > starting up either. The issue was that the java bin directory was not > added to the PATH environment variable. BMC Support insisted that the java > install would do that, but it didn't happen in any of my environments. > Once I added that to the PATH variable, all was good. The reason that it > works from the command line is that the batch file sets the path. > > Hope that helps, > Thad > > > On Mon, Apr 1, 2013 at 12:51 PM, JD Hood <hood...@gmail.com> wrote: > >> ** >> All, >> >> Environment: v8.1 ARS/ITSM on Windows >> >> Has anyone encountered a situation where outbound email is configured for >> simple, unassuming, plain-jane SMTP (no user or pass needed) and the email >> service (installed out of the box) will not start? >> >> I've tried setting the service to run as a domain user account >> (permissioned for MAPI), a local admin account and as a domain admin >> account. It still won't start. >> >> The weird part: I can switch to command line mode and it works just fine >> with the same outbound settings. From the command line, it starts-up, >> stays-up and happily processes mail until you stop it. >> >> Logging: >> No email logs or java logs are produced when you try to start the >> service. I don't think it gets far enough to even start a log. >> >> Windows event Application logs shows three events with the following info: >> 1. BMC Remedy Email Engine - MyServerName >> 2. Could not load the Java Virtual Machine >> 3. LoadLibrary The system cannot find the file specified >> >> I've checked the registry entries for the service and compared it to the >> java paths used with the command line batch file and the paths are all >> correct, down to the jvm.dll for the service. >> >> Right now, all I have to go on is that, for some unknown reason the >> service can't start a JVM. However running it from the command line, it can >> crank the JVM right up! >> >> I'm currently stumped. >> >> If anyone has encountered this before, I'd love to hear how you resolved >> it. >> >> Thanks, >> -JDHood >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
