JD,

Did you take a look at the process monitor utility?  You can filter the
output by process to make it easier to read.  It can be daunting to go
through but it will probably lead you straight to the problem.  Obviously
you are having a different issue than I did, but in case it helps, here are
the lines that helped me track the problem down:

    Time of Day Process Name PID Operation Path Result  52:21.2 aremaild.exe
3340 QueryOpen D:\Program Files\ARSystem\AREmail\MSVCR100.dll NAME NOT FOUND
52:21.2 aremaild.exe 3340 CreateFile C:\Windows\System32\MSVCR100.dll NAME
NOT FOUND  52:21.2 aremaild.exe 3340 CreateFile
C:\Windows\system\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe 3340
CreateFile C:\Windows\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe 3340
QueryOpen D:\Program Files\ARSystem\AREmail\MSVCR100.dll NAME NOT FOUND
52:21.2 aremaild.exe 3340 QueryOpen D:\Program
Files\ARSystem\artools\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe
3340 QueryOpen D:\Program Files\ARSystem\MSVCR100.dll NAME NOT FOUND
52:21.2 aremaild.exe 3340 QueryOpen D:\Program
Files\ARSystem\pluginsvr\MSVCR100.dll NAME NOT FOUND  52:21.2 aremaild.exe
3340 CreateFile C:\Windows\System32\MSVCR100.dll NAME NOT FOUND  52:21.2
aremaild.exe 3340 CreateFile C:\Windows\MSVCR100.dll NAME NOT FOUND  52:21.2
aremaild.exe 3340 CreateFile C:\Windows\System32\wbem\MSVCR100.dll NAME NOT
FOUND
...

You can see it trying to find that file, and each of those folders were in
my system path which was the clue I needed.

Anyway, do let us know what the resolution is.

Thad

On Tue, Apr 2, 2013 at 7:58 AM, JD Hood <hood...@gmail.com> wrote:

> Changing the PATH and the service registry setting to point to either
> the 32-bit or the 64-bit java hasn't made any difference in the
> behavior.
>
> Thanks,
> -JDHood
>
>

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