Hi, What are the settings in the registry for the following Parameters (which determines what JVM you are attempting to start with the Service and if it is 32/64 bit - this is what Parshuram was referring too)? I will list the default for 64 bit in the brackets. It would also be prevalent to check the start up "-Xms" & "-Xmx" parameters to see if these are too high for the JVM to start correctly:
--------------------------------------------------- Current Directory - (C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail) JVM Library - (C:\PROGRA~1\Java\jre6\bin\server\jvm.dll) JVM Option Number 0 - (-Djava.library.path=C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail) JVM Option Number 1 - (-Djava.class.path=C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\emaildaemon.jar;C:\ PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-configuration-1.3.jar;C:\PROGRA~1 \BMCSOF~1\ARSystem\AREmail\commons-beanutils.jar;C:\PROGRA~1\BMCSOF~1\ARSyst em\AREmail\commons-collections-3.2.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail \commons-digester-1.7.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-lang -2.2.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\icu4j.jar;C:\PROGRA~1\BMCSOF~ 1\ARSystem\AREmail\spring.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons- logging-1.1.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\commons-codec-1.3.jar; C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\Logger.jar;C:\PROGRA~1\BMCSOF~1\ARSyst em\AREmail\log4j-1.2.14.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arapi81_bu ild001.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arutil81_build001.jar;C:\PR OGRA~1\BMCSOF~1\ARSystem\AREmail\arrpc81_build001.jar;C:\PROGRA~1\BMCSOF~1\A RSystem\AREmail\oncrpc.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\arcmn81_bui ld001.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\activation.jar;C:\PROGRA~1\B MCSOF~1\ARSystem\AREmail\mail.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\imap .jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\smtp.jar;C:\PROGRA~1\BMCSOF~1\ARS ystem\AREmail\pop3.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail\armapi81_build0 01.jar;C:\PROGRA~1\BMCSOF~1\ARSystem\AREmail;.) JVM Option Number 2 - (-Xms256m) JVM Option Number 3 - (-Xms1024m) Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: 02 April 2013 15:59 To: arslist@ARSLIST.ORG Subject: Re: Email engine Issues in v8.1 Changing the PATH and the service registry setting to point to either the 32-bit or the 64-bit java hasn't made any difference in the behavior. Thanks, -JDHood On Tue, Apr 2, 2013 at 9:35 AM, Walunjkar, Parshuram <parshuram_walunj...@bmc.com> wrote: > ** > > When you installed Email engine which option you have selected i.e 32 or 64 > JDK, depend upon selection aremaild.exe and emaild.exe version will get > installed in AREmail folder. > > When you start from command prompt those exe not get used. > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood > Sent: 02 April 2013 6:57 > To: arslist@ARSLIST.ORG > Subject: Re: Email engine Issues in v8.1 > > > > ** > > To be clear -- Except the batch file's path reference stops at \bin and the > registry key goes all the way down to the jvm.dll. That's the only > difference. > > > > Thanks, > > -JDHood > > > > On Tue, Apr 2, 2013 at 9:24 AM, JD Hood <hood...@gmail.com> wrote: > > I wish it was just that simple... > > > > I've been living in that registry key for the past few work days... It's the > same exact path (copied and pasted) from the batch file. > > > > On Tue, Apr 2, 2013 at 9:06 AM, Longwing, Lj <llongw...@usgs.gov> wrote: > > ** > > JD, > > If you check in the registry you will find all of the parameters that are > utilized by the service when running as a service vs running via the command > line, you may find your answer in the java path in the registry. > > > > On Tue, Apr 2, 2013 at 6:58 AM, JD Hood <hood...@gmail.com> wrote: > > ** > > I've since tried 64-bit & 32-bit JVM paths - no luck > > I've tried adding all involved paths to the windows PATH statement - no luck > > I've tried adding an LD_LIBRARY_PATH env-var with all the library paths - no > luck > > I've tried copying all the libraries/jars into the \AREmail directory - no > luck > > I've tried running the service as a variety of users from local to domain > admin - no luck > > I've compared the service registry entries to a known good working system - > can't spot a difference other than server names and paths > > > > The command-line email engine runs just fine with a different set of > libraries in the **same paths** (I've compared these to a known-good system > and it's normal) and it runs as the currently logged-in local admin account. > > > > The service, set to run as the same local admin account, fails to start-up > enough to write to a log. If the windows event log is to be trusted, it > seems to indicate the JVM didn't start because it couldn't find a file in > the LoadLibrary statement. > > > > I am well and truly stumped! > > > > At this point, I'm wondering about the differences between running as a > service vs command line and if some group-policy or other security setting > is causing the issue. If I ever stumble across the resolution, I'll post it. > > > > Thanks for the suggestions, > > -JDHood > > > > > > On Mon, Apr 1, 2013 at 7:14 PM, Thad Esser <thad.es...@gmail.com> wrote: > > ** > > Yeah, I was really happy when I found that tool suite. Process Explorer is > nice (similar to "top") and TCPView (netstat) too. > > > > Thad > > > > On Mon, Apr 1, 2013 at 3:58 PM, John Sundberg > <john.sundb...@kineticdata.com> wrote: > > ** > > Great tool Thad > > > > I used to use something like that in the Linux world all the time -- you > would see a program try to read a file -- then die right after that -- but > never give a good message. > > > > Then -- you would change the permissions - so it could see the file - then > bingo - it works. > > > > I did not know such a Window util existed. > > > > Thanks, > > > > -John > > > > > > On Mon, Apr 1, 2013 at 5:36 PM, Thad Esser <thad.es...@gmail.com> wrote: > > ** > > I used the Sysinternals "Process Monitor" > (http://technet.microsoft.com/en-us/sysinternals/bb896645) utility to watch > what was happening during the service startup. That let me see that it was > searching for a particular file (mscvr100.dll) in a bunch of folders. It > just so happened that the list of folders was the exact same list in the > "Path" environment variable, in the same order. That *.dll is part of the > java install and is located in the bin folder. Adding the bin folder to the > Path was really all it was. At any rate, it sounds like you are up against > something different, so I wanted to suggest taking a look at Process Monitor > to see if that helped. > > > > Thad > > > > On Mon, Apr 1, 2013 at 1:43 PM, JD Hood <hood...@gmail.com> wrote: > > ** > > I'll check it again, but I've gone through all the (even semi-related) KB > entries. I loaded the path up with the java \bin, \lib and \aremail paths > for good measure as one of my troubleshooting steps, checked permissions, > re-installed java, removed & re-added the service, used several different > users and service accounts, and on and on. As soon as I regain > connectivity, I'm going to try setting the LD_LIBRARY_PATH manually and see > if that does the trick. > > > > Thanks, > > -JDHood > > > > > > On Mon, Apr 1, 2013 at 4:21 PM, Thad Esser <thad.es...@gmail.com> wrote: > > ** > > JD, > > > > I had this exact same issue, you'll probably find that flashboards isn't > starting up either. The issue was that the java bin directory was not added > to the PATH environment variable. BMC Support insisted that the java > install would do that, but it didn't happen in any of my environments. Once > I added that to the PATH variable, all was good. The reason that it works > from the command line is that the batch file sets the path. > > > > Hope that helps, > > Thad > > > > On Mon, Apr 1, 2013 at 12:51 PM, JD Hood <hood...@gmail.com> wrote: > > ** > > All, > > > > Environment: v8.1 ARS/ITSM on Windows > > > > Has anyone encountered a situation where outbound email is configured for > simple, unassuming, plain-jane SMTP (no user or pass needed) and the email > service (installed out of the box) will not start? > > > > I've tried setting the service to run as a domain user account (permissioned > for MAPI), a local admin account and as a domain admin account. It still > won't start. > > > > The weird part: I can switch to command line mode and it works just fine > with the same outbound settings. From the command line, it starts-up, > stays-up and happily processes mail until you stop it. > > > > Logging: > > No email logs or java logs are produced when you try to start the service. I > don't think it gets far enough to even start a log. > > > > Windows event Application logs shows three events with the following info: > > 1. BMC Remedy Email Engine - MyServerName > > 2. Could not load the Java Virtual Machine > > 3. LoadLibrary The system cannot find the file specified > > > > I've checked the registry entries for the service and compared it to the > java paths used with the command line batch file and the paths are all > correct, down to the jvm.dll for the service. > > > > Right now, all I have to go on is that, for some unknown reason the service > can't start a JVM. However running it from the command line, it can crank > the JVM right up! > > > > I'm currently stumped. > > > > If anyone has encountered this before, I'd love to hear how you resolved it. > > > > Thanks, > > -JDHood > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > -- > > John Sundberg > > Kinetic Data, Inc. > > "Your Business. Your Process." > > > > 651-556-0930 I john.sundb...@kineticdata.com > > www.kineticdata.com I community.kineticdata.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
