Hey Marc,
It doesn't matter how big your account is with them, let it be $1,000/month or
a $1,000,000/month account, we all pay the $250.00 each time we request a
change on our service. And god knows how hard I tried to reduce this charge,
but I was never able to avoid it. I don't believe I ever got charged from my
previous provider which is now our new company owner.
I wish I could charge that much for account changes with my customers ;)!
Glad to hear it will get resolved for you.
Stephan Monette
Office Tel.: 613-656-2980
Home Office: 613-656-2979
On 2011-04-19, at 4:17 PM, Marc Carrafiello wrote:
> {SOLVED} Just want to update the group that it was indeed Bell. They are
> enabling the outgoing caller name on my PRI in a couple of days.
>
> And Stephan's $250 price tag was bang on. We tried to fight, but Bell used
> their mastery of the dark side of the force on us. :P
>
> -Marc
>
>
> On Thu, Apr 14, 2011 at 9:52 PM, James Knott <[email protected]> wrote:
>
>> Fidget Mazda wrote:
>>
>>> In London, ON last year, we had an Allstream engineer tell us that
>>> anything
>>> other than DMS-100 protocol was unreliable for passing caller names, as
>>> there were known bugs in the NI-2 protocol implemented on Nortel
>>> central-office switches that they could not get firmware fixes for. We
>>> had
>>> to convert the Mitel stuff on our side back to DMS-100 with Allstream,
>>> after
>>> which outbound caller name display was much more reliable...
>>>
>>>
>>
>> That's correct. I've done a lot of work with Adtran multiplexers and they
>> couldn't pass caller names when connected to Bell DNS systems.
>>
>>
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