To add to Bell's behaviour ... I just received a phone response from
Bell Executive Offices regarding a complaint I filed last week.
For the first time in I don't know how long, I actually read every line
on my Bell bill. Much to my surprise there is a long distance plan which
I specifically removed some 10 years ago. Look who's back!
I called and was told I "ordered" said service however they are unable
to provide any type of documentation for me having done so. They just
keep pointing to my invoice as the "proof" that it was ordered. That
only proves they can invoice something - it certainly doesn't mean I
ordered it.
So, if the amount is small enough that we don't notice - multiplied by
their user base - there is a tidy bit of ill gotten gains to their
bottom line. Nice, eh?
It might be time to give Stephan all my business :-)
-dbc.
On 19/04/2011 4:24 PM, Stephan Monette wrote:
Hey Marc,
It doesn't matter how big your account is with them, let it be $1,000/month or
a $1,000,000/month account, we all pay the $250.00 each time we request a
change on our service. And god knows how hard I tried to reduce this charge,
but I was never able to avoid it. I don't believe I ever got charged from my
previous provider which is now our new company owner.
I wish I could charge that much for account changes with my customers ;)!
Glad to hear it will get resolved for you.
Stephan Monette
Office Tel.: 613-656-2980
Home Office: 613-656-2979
On 2011-04-19, at 4:17 PM, Marc Carrafiello wrote:
{SOLVED} Just want to update the group that it was indeed Bell. They are
enabling the outgoing caller name on my PRI in a couple of days.
And Stephan's $250 price tag was bang on. We tried to fight, but Bell used
their mastery of the dark side of the force on us. :P
-Marc
On Thu, Apr 14, 2011 at 9:52 PM, James Knott<[email protected]> wrote:
Fidget Mazda wrote:
In London, ON last year, we had an Allstream engineer tell us that
anything
other than DMS-100 protocol was unreliable for passing caller names, as
there were known bugs in the NI-2 protocol implemented on Nortel
central-office switches that they could not get firmware fixes for. We
had
to convert the Mitel stuff on our side back to DMS-100 with Allstream,
after
which outbound caller name display was much more reliable...
That's correct. I've done a lot of work with Adtran multiplexers and they
couldn't pass caller names when connected to Bell DNS systems.
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