Rose and all, I do not work for HW nor do I defend them either but I must say this once again; and I hope you all get the message. The issue with Word documents is a Microsoft issue and one which HW is working with Microsoft on. This was made clear at the Users group at the ACB convention last summer. The problem is that MS changes the format of the documents and I think this is what causes the problems for conversion. Keep in mind that I am not a tehcnical expert, only giving what I know about the subject here. This is also the last time I will comment on this subject on or off list.
I have had no real problems with Word documents. All I do whenn moving from the VN to the PC is finish the conversion on the PC, something which takes all of about 30 seconds to complete. I also have not had problems going the other way. If you want to know what model of VN I use, please see my signature line. Thanks. Karyn Campbell, Illinois USA, [EMAIL PROTECTED] VN QT M Power user running 7.2 B 47 Check out my Blog at packerbrat.livejournal.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rose Combs Sent: Friday, December 07, 2007 8:43 AM To: 'Richard Ring'; 'Alex Parks'; 'Powers, Terry (NIH/OD/DEAS) [E]'; [email protected] Subject: RE: [Braillenote] "exception: converter" is back! We have been asking for better Word support since 2002,. It has not happened yet, so don't hold your breath. Drives me crazy all the things I have to do to get a Word document from work onto the Braille note in some form I cam read. Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Ring Sent: Tuesday, December 04, 2007 9:26 AM To: Alex Parks; Powers, Terry (NIH/OD/DEAS) [E]; [email protected] Subject: RE: [Braillenote] "exception: converter" is back! And, it is something that should be addressed ASAP. I often exchange data between my Braillenote and a PC, and I often travel so it is a good thing to be able to read materials that I have prepared in order to train individuals. -----Original Message----- From: Alex Parks [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 04, 2007 9:32 AM To: Powers, Terry (NIH/OD/DEAS) [E]; [EMAIL PROTECTED]; Richard Ring; [email protected] Subject: RE: [Braillenote] "exception: converter" is back! My theory is that, for whatever reason, Word files cause a problem when the bn tries to put the file in its ram (when you open a file and modify it, you are viewing/editing a copy in ram, not the copy on the storage device) back onto the storage device to overwrite the old copy with your new one, it encountous an error when it hits either a language tag or format marker; it always seems to cut off text at one of these points. It is something in the software that I thought was fixed, but I guess not. Have a great day, Alex > ----- Original Message ----- >From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED] >To: "Alex Parks" <[EMAIL PROTECTED]>,"Richard Ring" <[EMAIL PROTECTED]>,<[email protected] >Date sent: Tue, 4 Dec 2007 10:21:09 -0500 >Subject: RE: [Braillenote] "exception: converter" is back! >What is causing this problem? We had to convert to text so I could read >that manual for my class, yesterday. >Terry Powers >-----Original Message----- >From: Alex Parks [mailto:[EMAIL PROTECTED] >Sent: Tuesday, December 04, 2007 10:03 AM >To: Richard Ring; [EMAIL PROTECTED]; [email protected] >Subject: RE: [Braillenote] "exception: converter" is back! >Really? I must have gotten lucky, then; I guess the bug was off >bothering you and left me alone! Yes, it is always with .doc files and >never any other file type. HW absolutely has to fix all these Word >problems. >Have a great day, >Alex >> ----- Original Message ----- >>From: "Richard Ring" <[EMAIL PROTECTED] >>To: "Alex Parks" ><[EMAIL PROTECTED]>,<[email protected] >>Date sent: Tue, 4 Dec 2007 08:46:06 -0600 >>Subject: RE: [Braillenote] "exception: converter" is back! >>I hate to tell you this, but I haven't upgraded to build 27, and >I have >>encountered the error twice, always involving Microsoft Word >files. >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] On Behalf Of Alex >Parks >>Sent: Saturday, December 01, 2007 10:58 PM >>To: [email protected] >>Subject: [Braillenote] "exception: converter" is back! >>Hi all, >>In 7.5.xx until .27, I had no more problems with non-keyword documents >>giving that dreaded "exception: converter. Access violation >>reading/writing [ram address]". Since build 27, however, it has >>happened twice in four days! I thought bugs were supposed to stay >>squished, but I guess this little guy pulled a magic act and is now on >>the loose again through the BN family running build 27. Be careful! >>There seems to be no way of knowing where it will strike, except the >>files seem to always be doc files. >>Have a great day, >>Alex >>___ >>Replies to this message will go directly to the sender. >>If your reply would be useful to the list, please send a >>copy to the list as well. >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.13/1169 - Release Date: 12/3/2007 10:56 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.17/1176 - Release Date: 12/6/2007 11:15 PM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.17/1177 - Release Date: 12/7/2007 1:11 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.16.17/1177 - Release Date: 12/7/2007 1:11 PM ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
