On Tue, 2009-01-13 at 16:16, Eugene Eric Kim wrote: > On Tue, Jan 13, 2009 at 1:30 PM, William K. Volkman > <[email protected]> wrote: > > On Tue, 2009-01-13 at 13:24, Eugene Eric Kim wrote: > >> Why offer two choices at all? Why not only offer one choice -- > >> "Delete" -- and if the entry belongs in multiple collection, pop up a > >> dialog asking if the user wants to remove the entry from all > >> collections? > > > > Please DO NOT add a pop-up, those encumber and slow down the triage > > process and thus interfere with the goal of "Getting Things Done". > > Speaking as someone who figured out the difference between "Remove" > and "Delete" pretty much immediately, I'm highly skeptical that we are > the norm. :-)
Humm...most people don't publicly admit they aren't normal ;-) > It would be worth actually testing this in a user study. > However, the fact that this question comes up at all (over and over > again) seems to be an indication of unnecessary complexity. I assert that it is really a fundamental lack of understanding of collections and multiple-membership that is a fault. They don't understand why there are two actions so it seems redundant. Is there some place where the "over and over again" question keeps coming up? Perhaps it should be part of the FAQ rather than attempting to fix a non-problem. > As for adding pop-ups, I'm suggesting it be a conditional popup with a > default so that it's only one additional keystroke if you want to > remove from multiple collections. Pop-up dialogs disorient and confuse new users and annoy power users, eventually people just mindlessly click through them. Read through the 15 years of users studies that have already been done on the antivirus and web browser pop-ups and see that adding the pop-ups actually made the users less secure because they get in a habit of clicking through them. Look at the 5% of the people who liked Clippy, now questions from 5% of your users seems like a lot but it is nothing compared hatred incurred by the other 95% of the people. > No reason why you couldn't maintain > the Ctl-Del keyboard shortcut for more proficient users, which would > mean never seeing the popup at all. As long as the shortcut remains I can live with it. - William. _______________________________________________ [email protected] mailing list unsubscribe here: http://lists.osafoundation.org/mailman/listinfo/chandler-users Chandler wiki: http://chandlerproject.org/wikihome
