Having read many of the replies to this topic, I'm curious to why my biggest frustration with service providers hasn't been addressed.
We have been an AT&T shop for many years and I have been involved since we first started using their service. In the beginning we had an excellent account team that included a person to escalate repair issues to. And that person actually took the ball and ran with it, pressing the issue toward completion. They have degraded so far that I truly believe that they have no intention of getting anything fixed during the late night hours. Also, they no longer even have account teams that are employed directly with AT&T but are contracted. Overall, my question to this string is; does any company still seem to care about repair issues and customers satisfaction within that realm? thanx Larry Puckette Network Analyst CCNA,MCP,LANCP Temple Inland [EMAIL PROTECTED] 512/434-1838 -----Original Message----- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 8:32 AM To: [EMAIL PROTECTED] Subject: Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SOOOOOOOOO frustrated and irritated that I have to deal with so much trouble with "simple" WAN connections. Thanks, Ole ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ http://www.RouterChief.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=30948&t=30920 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
