You are touching one of the right buttons Larry. I feel that customer service had gone down hill for several years now. I even had a discussion with a guy from my providers NOC this morning, where he had an attitude, and called me for not cooperating with them.
I have three offices in Houston and one in Dallas that are with this provider on Frame Relay, and I was told that the three Houston offices could get on Zoned Frame Relay, because they would all go on the same metro ring, but that the Dallas office could not. However, my problem this morning with a downed circuit between two Houston offices, they told me was caused by a cut on a SONET ring in Dallas. I questioned that, and asked him to explain how that was possible, and he got rude and I could hear him discuss with a colleague that they were wasting their time on me. I am not a SONET expert, but if two offices has a PVC on a metro ring, they should not be affected by a SONET problem in another city - or am I wrong here ??? Also, in accordance to the SONET ring specification, it says that they are bidirectional, and they will change you from one ring to another in milliseconds in case of a cut, so the user should never see anything. I appreciate any comments. Thanks, Ole ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ http://www.RouterChief.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -----Original Message----- From: Puckette, Larry (TIFPC) [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 10:24 AM To: 'Ole Drews Jensen'; [EMAIL PROTECTED] Subject: RE: Anyone Higher? - FR Uptime [7:30920] Having read many of the replies to this topic, I'm curious to why my biggest frustration with service providers hasn't been addressed. We have been an AT&T shop for many years and I have been involved since we first started using their service. In the beginning we had an excellent account team that included a person to escalate repair issues to. And that person actually took the ball and ran with it, pressing the issue toward completion. They have degraded so far that I truly believe that they have no intention of getting anything fixed during the late night hours. Also, they no longer even have account teams that are employed directly with AT&T but are contracted. Overall, my question to this string is; does any company still seem to care about repair issues and customers satisfaction within that realm? thanx Larry Puckette Network Analyst CCNA,MCP,LANCP Temple Inland [EMAIL PROTECTED] 512/434-1838 -----Original Message----- From: Ole Drews Jensen [mailto:[EMAIL PROTECTED]] Sent: Friday, January 04, 2002 8:32 AM To: [EMAIL PROTECTED] Subject: Anyone Higher? - FR Uptime [7:30920] During the years I have been administering frame relay, I have been dealing with four different providers and four different telco's, but I have so far not seen any circuit being up for a long time without problems. I believe that the longest I have seen a f.r. circuit being up is about a little less the half a year, and one of our providers had an average of downing one of our circuit every 1.5 months. We have four circuits (three branch offices and one corp.) with a provider, and all three branch offices has now been down once (at different dates) in less than four months. So, I am looking for a possitive story in the Frame Relay world. Who can with a smile tell me about a frame relay connection that has been up for a year or more - or would that be totally sci-fi??? I am getting SOOOOOOOOO frustrated and irritated that I have to deal with so much trouble with "simple" WAN connections. Thanks, Ole ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ole Drews Jensen Systems Network Manager CCNP, MCSE, MCP+I RWR Enterprises, Inc. [EMAIL PROTECTED] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ http://www.RouterChief.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NEED A JOB ??? http://www.oledrews.com/job ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=30949&t=30920 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
