Hi Vlad,
Let me report this issue back to our partner to get the help. By the
way, may I know how your phone got bricked? Some detail will be helpful
for me to check the issue with our partner.
Best Regards,
Ivan Tsay
Engineering Project Manager, Firefox OS
Mozilla Corporation - mozilla.com.tw
TEL: +886-2-87861100 ext. 339
於 9/11/13 8:10 PM, Vlad Filippov 提到:
Hello Ivan, I got a bricked devices and I was not able to flash the ZTE Open US update, I
got "verification failed" errors,
What can be done about this?
Vlad.
On Thursday, September 5, 2013 7:05:53 AM UTC-5, Ivan Tsay wrote:
Hi Ernie,
Thank you for the greeting. Hopefully your issue has been resolved.
Best Regards,
Ivan Tsay
Engineering Project Manager, Firefox OS
Mozilla Corporation - mozilla.com.tw
TEL: +886-2-87861100 ext. 339
於 9/4/13 8:37 PM, Ernie Powell 提到:
Hi Ivan,
Thank you so much for facilitating this recovery. I hope you, Kevin and the
rest of the Firefix team great success in the future.
Best,
Ernie
On Wednesday, September 4, 2013, Ivan Tsay wrote:
Hi Ernie,
Our partner has released the US package for the recovery of ZTE Open
purchased on US eBay. Please download the package from the link below and
follow the instruction in PDF to recover your phone.
http://www.ztedevices.com/support/smart_phone/b5a2981a-1714-4ac7-89e1-630e93e220f8.html
Best Regards,
Ivan Tsay
Engineering Project Manager, Firefox OS
Mozilla Corporation - mozilla.com.tw
TEL: +886-2-87861100 ext. 339
於 9/2/13 8:37 PM, Ernie Powell 提到:
Hi Ivan,
This is fantastic news! The purchase was made via the US eBay site.
Regards,
Ernie
On Sunday, September 1, 2013, Ivan Tsay wrote:
Hi Ernie,
Our partner will release the package for the recovery of the bricked
phone soon. May I know if your phone was purchased on the US eBay or UK
eBay? It would be very helpful for us to provide the correct information
for you to recover your phone. Thank you!
Best Regards,
Ivan Tsay
於 8/29/13 2:50 PM, Kevin Hu 提到:
Hi, Ernie,
Thank you for your information. We are handling this issue with the
partner. Will update to you as soon as possible.
Thank you.
Thanks.
Kevin Hu
On Aug 28, 2013, at 11:31 AM, Ernie Powell wrote:
Hi,
So I bought a Firefox ZTE Open about a week ago on Ebay-- when it was
the
thing to do.
I connected it to my wifi network and saw what it could do. Liked it.
After
a while, I received
a request to update the OS, about a 35 MB package in total. Didn't think
nothing of it so I
said okay and it began downloading.
Flash forward to 9 hours later and it was still downloading. For some
reason,
I ended up turning off the phone while it was still updating. I thought,
maybe
it'll just abort and I can start fresh. Wrong.
Now when I power on the phone, it wont go past the the boot screen.
Sadly, I didn't even think to enable the USB debugging.
Is there any way to get the original image back on the phone, given
that it
is not in USB debugging mode? I noticed a bootloader menu screen
when I hold down the power and up volume button, and a FTM (FML?) screen
when I hold
the other direction, but havent been successful in finding a factory ZTE
Open image online.
Any help would be greatly appreciated.
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