Hi Walter, Though it doesn't invalidate your comment, I was considering changing the message only for the Lucene JIRA, at least for now.
On Tue, Sep 21, 2021 at 5:08 PM Walter Underwood <wun...@wunderwood.org> wrote: > Here is one with shorter, less complex sentences and clear calls to action. > > Are you looking for support for Solr? Have you seen unexpected behavior? > Please ask for help on the Solr user mailing list or the IRC channel. If it > is a new problem, then you can submit a Jira issue. > > wunder > Walter Underwood > wun...@wunderwood.org > http://observer.wunderwood.org/ (my blog) > > On Sep 21, 2021, at 12:23 AM, Adrien Grand <jpou...@gmail.com> wrote: > > I think you made a good point, Alexandre. Would something like this read > better: > > ``` > This project has a user mailing list and an IRC channel for support. If > you are looking for support, or if you are not sure whether the behavior > that you are observing is expected or not, please discuss it there first. > ``` > > On Mon, Sep 20, 2021 at 2:22 PM Alexandre Rafalovitch <arafa...@gmail.com> > wrote: > >> +1. >> Ideally, the final version could still be several shorter sentences. To >> avoid needing to be a programmer to parse the deeply nested, if totally >> logical, structure. >> >> On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, <jpou...@gmail.com> >> wrote: >> >>> Hello, >>> >>> Jira gives the following note when opening an issue: >>> >>> ``` >>> This project has a user mailing list and an IRC channel for support. >>> Please ensure that you have discussed your problem using one of those >>> resources BEFORE creating this ticket. >>> ``` >>> >>> This can be quite intimidating for someone who has never worked with us >>> before, and we don't apply this logic for ourselves, for instance I feel >>> free to open JIRAs without discussing them first on IRC or dev@l.a.o. >>> Given that we are not seeing much irrelevant traffic on JIRA, I'd like to >>> soften the message to something like below: >>> >>> ``` >>> If you are looking for support, or if you are not sure whether the >>> behavior that you are observing is expected or not, please discuss your >>> problem on the user mailing-list instead before creating a ticket. >>> ``` >>> >>> What do you think? >>> >>> -- >>> Adrien >>> >> > > -- > Adrien > > > -- Adrien
