Here is one with shorter, less complex sentences and clear calls to action.
Are you looking for support for Solr? Have you seen unexpected behavior? Please ask for help on the Solr user mailing list or the IRC channel. If it is a new problem, then you can submit a Jira issue. wunder Walter Underwood wun...@wunderwood.org http://observer.wunderwood.org/ (my blog) > On Sep 21, 2021, at 12:23 AM, Adrien Grand <jpou...@gmail.com> wrote: > > I think you made a good point, Alexandre. Would something like this read > better: > > ``` > This project has a user mailing list and an IRC channel for support. If you > are looking for support, or if you are not sure whether the behavior that you > are observing is expected or not, please discuss it there first. > ``` > > On Mon, Sep 20, 2021 at 2:22 PM Alexandre Rafalovitch <arafa...@gmail.com > <mailto:arafa...@gmail.com>> wrote: > +1. > Ideally, the final version could still be several shorter sentences. To avoid > needing to be a programmer to parse the deeply nested, if totally logical, > structure. > > On Mon., Sep. 20, 2021, 4:33 a.m. Adrien Grand, <jpou...@gmail.com > <mailto:jpou...@gmail.com>> wrote: > Hello, > > Jira gives the following note when opening an issue: > > ``` > This project has a user mailing list and an IRC channel for support. Please > ensure that you have discussed your problem using one of those resources > BEFORE creating this ticket. > ``` > > This can be quite intimidating for someone who has never worked with us > before, and we don't apply this logic for ourselves, for instance I feel free > to open JIRAs without discussing them first on IRC or dev@l.a.o. Given that > we are not seeing much irrelevant traffic on JIRA, I'd like to soften the > message to something like below: > > ``` > If you are looking for support, or if you are not sure whether the behavior > that you are observing is expected or not, please discuss your problem on the > user mailing-list instead before creating a ticket. > ``` > > What do you think? > > -- > Adrien > > > -- > Adrien
