I dont think there is anything wrong by just doing a direct inquiry and response. Most people might not take the time to review the site and try to get in touch as soon as possible. Is cultural, I know. It goes with "I want a human on the other side of the (phone) line".
On 4/14/14, Louis Suárez-Potts <lui...@gmail.com> wrote: > > On 2014-04-14, at 12:46, Rob Weir <robw...@apache.org> wrote: > >> On Mon, Apr 14, 2014 at 11:58 AM, Louis Suárez-Potts <lui...@gmail.com> >> wrote: >>> Hi, >>> On 2014-04-14, at 11:33, Kay Schenk <kay.sch...@gmail.com> wrote: >>> >>>> >>>> On 04/14/2014 07:20 AM, Louis Suárez-Potts wrote: >>>>> >>>>> >>>>> On 2014-04-14, at 09:39, Samer Mansour <samer...@gmail.com> wrote: >>>>> >>>>>> Odd, I thought this was pretty obvious: >>>>>> https://www.openoffice.org/why/why_sme.html Its only 2 clicks into >>>>>> the site. I want to learn more -> Businesses, third bullet down. >>>>>> >>>>>> This may be a product of our localized sites not existing / being >>>>>> updated. This person was inquiring for a Malaysian business, not >>>>>> sure if the person inquiring was also from Malaysia. >>>>>> >>>>>> Samer >>>>>> >>>>>> >>>>>> On Mon, Apr 14, 2014 at 7:59 AM, Rob Weir <robw...@apache.org> >>>>>> wrote: >>>>>> >>>>>>> This seems to be an FAQ item: What are commercial terms for AOO? >>>>>>> Where is a good place to put this FAQ? >>>>>>> >>>>>>> -Rob >>>>> >>>>> Being obvious, stating the repeated—then stating it again—is no proof >>>>> against the wilfully oblivious poster who feels compelled to >>>>> correspond personally with seeming humans to obtain requisite legal >>>>> permissions; in fact, it may be legally required to get an actual >>>>> reply from the copyright holder that commercial usage of this free >>>>> software is permitted. >>>>> >>>>> At least, that was my experience long long ago. >>>>> >>>>> Having a FAQ, as we did at Sun, helped--but only for this we >>>>> envisioned being like us. In the end, just spending time at night >>>>> with the outlier questions seemed most expeditious. louis >>>>> >>>>> >>>> >>>> Maybe it would help to include an additional question on the >>>> "I want to learn more about OpenOffice" topic on the home page of the >>>> website -- "What is the cost for licenses?" >>>> >>>> or something similar >>> >>> -1. A link to FAQ might do the trick. But how many queries of this sort >>> (clueless) do we actually get? Not that many, yes? I would rather we keep >>> our website as clean and direct as possible, and invite people to >>> contribute, yes, and to distribute, but given *why* people come to the >>> site, the simpler the better. Analogues: Mozilla, for one but one could >>> also point to other open source apps that are commodified, e.g., Drupal, >>> https://drupal.org/. (Drupal's site is clearly not meant for the naive >>> user, however.) >>> >> >> Actually, we've had a few of these in the last month or so, variations >> on "May I use OpenOffice commercially", "May I pre-install OpenOffice >> on hardware that I'm distributing", and "I'm a central buying >> authority and I have paperwork to fill out on all the software my >> customer uses". We're dealing in these cases with bureaucrats, not >> familiar with open source software. If there is not a box in their >> form for open source they might not know what to do. > > > Egad. You mean, we *don't* have that sort of language already? I figured > we'd retained that and other clarifications from OOo days' FAQ, not all of > which related to Sun/Oracle or the licenses used. (I helped write or edit > most of the faq and maintained them). The faq are still there, in svn, last > I checked. > > But anyway, we used to have language stating what you just put. It > worked—for those who read it and got it. > > Louis > > >> >> I doubt they'll find on their own whatever page we put this info in, >> but it would be a time saver just to be able to point them to it next >> time. >> >> -Rob >> >>> -louis >>> >>>> >>>>>>> >>>>>>> >>>>>>> On Mon, Apr 14, 2014 at 3:10 AM, Jain, Rahul >>>>>>> <rahul.j...@softwareone.com >>>>>>>> wrote: >>>>>>> >>>>>>>> Hello Team, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Please respond to our mail on urgent basis. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Thanks >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Best Regards, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Rahul Jain >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Global Procurement Team >>>>>>>> >>>>>>>> [image: Description: Description: >>>>>>>> cid:image001.jpg@01CCB2FE.5C377F40]< >>>>>>> http://www.softwareone.com/> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *From:* Global Vendor & Publisher Management *Sent:* Thursday, >>>>>>>> April 10, 2014 6:52 PM *To:* >>>>>>>> 'marketing-subscr...@openoffice.apache.org' *Subject:* FW: >>>>>>>> Quote requested-Open Office 3 *Importance:* High >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Hello, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> We are waiting for your response. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Thanks >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Best Regards, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Rahul Jain >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Global Procurement Team >>>>>>>> >>>>>>>> [image: Description: Description: >>>>>>>> cid:image001.jpg@01CCB2FE.5C377F40]< >>>>>>> http://www.softwareone.com/> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *From:* Global Vendor & Publisher Management *Sent:* Wednesday, >>>>>>>> April 9, 2014 12:09 PM *To:* >>>>>>>> 'marketing-subscr...@openoffice.apache.org' *Subject:* FW: >>>>>>>> Quote requested-Open Office 3 *Importance:* High >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Hello, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> We are waiting for your response. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Thanks >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Best Regards, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Rahul Jain >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Global Procurement Team >>>>>>>> >>>>>>>> [image: Description: Description: >>>>>>>> cid:image001.jpg@01CCB2FE.5C377F40]< >>>>>>> http://www.softwareone.com/> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *From:* Global Vendor & Publisher Management *Sent:* Tuesday, >>>>>>>> April 8, 2014 4:33 PM *To:* >>>>>>>> 'marketing-subscr...@openoffice.apache.org' *Subject:* Quote >>>>>>>> requested-Open Office 3 *Importance:* High >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Hello Team, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> We have an end user ‘Stamford College’ interested in below >>>>>>>> mentioned license for their environment in Malaysia. They have >>>>>>>> reached out to SoftwareONE Malaysia to see if we were able to >>>>>>>> procure this software for them. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> SoftwareONE has earlier also has done business with you and we >>>>>>>> request >>>>>>> you >>>>>>>> to please provide the below details for this request: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *Sku No.* >>>>>>>> >>>>>>>> *Item Description* >>>>>>>> >>>>>>>> *Qty* >>>>>>>> >>>>>>>> *List Price* >>>>>>>> >>>>>>>> *(per user)* >>>>>>>> >>>>>>>> *Currency* >>>>>>>> >>>>>>>> *Language Code* >>>>>>>> >>>>>>>> *Operating System* >>>>>>>> >>>>>>>> *Version* >>>>>>>> >>>>>>>> *Reseller Discount* >>>>>>>> >>>>>>>> *(in %)* >>>>>>>> >>>>>>>> *Customer Discount* >>>>>>>> >>>>>>>> *(if applicable)* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Open Office 3(Educational prices) >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 3 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 1 Year Maintenance (Mandatory/ Optional) >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 3 Years Maintenance (Mandatory/ Optional) >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *Note: Please specify what all is included in Maintenance and >>>>>>>> if Maintenance is Recurring or not.* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *Bill-to-SWO Location: SWO *Malaysia >>>>>>>> >>>>>>>> *Deploy-to-Customer Location: *Malaysia >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> We also request you to please share the reseller pricelist >>>>>>>> mentioning the reseller discount and price list validity. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Kindly mention your terms and conditions: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Price Validity >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Payment Terms >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Delivery Time >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Freight Charges >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Process of placing order >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Taxes >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> EULA link >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Downgrade rights >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Please also confirm whether the product is available *per user/ >>>>>>>> per server*? >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Thank you for your time and attention and I look forward to >>>>>>>> your prompt response on this matter. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> If I can be of further assistance, please feel free to contact >>>>>>>> me. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Best Regards, >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Rahul Jain >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Global Procurement Team >>>>>>>> >>>>>>>> [image: Description: Description: >>>>>>>> cid:image001.jpg@01CCB2FE.5C377F40]< >>>>>>> http://www.softwareone.com/> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> >>>>> >>>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >>>>> For additional commands, e-mail: dev-h...@openoffice.apache.org >>>>> >>>> >>>> -- >>>> ------------------------------------------------------------------------- >>>> MzK >>>> >>>> "Life is either a daring adventure, or nothing." >>>> -- Helen Keller >>>> >>>> >>>> --------------------------------------------------------------------- >>>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >>>> For additional commands, e-mail: dev-h...@openoffice.apache.org >>>> >>> >>> >>> --------------------------------------------------------------------- >>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >>> For additional commands, e-mail: dev-h...@openoffice.apache.org >>> >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >> For additional commands, e-mail: dev-h...@openoffice.apache.org >> > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > > -- Alexandro Colorado Apache OpenOffice Contributor http://www.openoffice.org --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
