At 07:43 AM 3/6/2008, Kevin Doyle wrote: >I've been recently tasked with testing users on a call center >application...here's the kicker -- the client doesn't want to foot >the bill for air travel. I will have access to video conferencing >and I think that I will be able to use some kind of web conferencing >software (like WebEx), but I've never had to do anything like this. >Does anyone have experience with remote usability testing? Any >recommendations on how to carry this out?
Hi Kevin, UserVue is especially valuable when teams want to collect their observations during test sessions in a common log and review points of interest in the recordings after the sessions. For the highly iterative testing I typically do, where there isn't time to review recordings between tests, I use Citrix GoToMeeting http://www.gotomeeting.com/ which is less expensive and very easy for participants to use. It includes a conference call service, whose only drawback is that it's a toll call for participants and observers. GoToMeeting can record sessions if you use their conference call service. If you'd like to provide a toll-free number as a courtesy to participants, which I typically do, you can use a two-line phone with a Conference button to connect the toll-free call with the GoToMeeting call. Best, Mitchell Gass uLab | PDA: Learning from Users | Designing with Users Berkeley, CA 94707 USA +1 510 525-6864 office +1 415 637-6552 mobile +1 510 525-4246 fax http://www.participatorydesign.com/ Mitchell Gass uLab | PDA: Learning from Users | Designing with Users Berkeley, CA 94707 USA +1 510 525-6864 office +1 415 637-6552 mobile +1 510 525-4246 fax http://www.participatorydesign.com/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
