Remote testing really becomes useful when the user-designer gap is huge gegraphically. Like when I was in India, the clients would mostly be in US or Europe. This is a pretty petty thing but one thing to make sure while doing remote user testing is that the users are taking the test in the time zone that they are most comfortable using the application.
For example if you are testing a office mail application, you would not want the user to take the test at night (unless ofcourse the call center here, is working at the night). Also, it is advisable, if you could have a person to act as the observer at the remote location. This is especially useful to take into consideration the user's actions, that cannot be captured by softwares like Webex. After the meeting, the observer could send you the noted observations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=26850 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
