Hmm! I never thought of the time zone difference as a factor in testing. I believe the call centers are all here on the East Coast, but I'll double check.
I might be able to have a video while I'm testing remotely, too -- the client has just recently setup video teleconferencing rooms at their large office locations. However, I think I might want to have someone observing them, regardless. Thanks for the tips! On Thu, 6 Mar 2008 18:45:08, Kshitiz Anand <[EMAIL PROTECTED]> wrote: > Remote testing really becomes useful when the user-designer gap is > huge gegraphically. Like when I was in India, the clients would > mostly be in US or Europe. > This is a pretty petty thing but one thing to make sure while doing > remote user testing is that the users are taking the test in the time > zone that they are most comfortable using the application. > > For example if you are testing a office mail application, you would > not want the user to take the test at night (unless ofcourse the call > center here, is working at the night). > > Also, it is advisable, if you could have a person to act as the > observer at the remote location. This is especially useful to take > into consideration the user's actions, that cannot be captured by > softwares like Webex. After the meeting, the observer could send you > the noted observations. > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
