(apologies if this has been posted before - I didn't find it in the list archives)
Start here: http://dustincurtis.com/incompetence.html It's a story about user experience and American Airlines, both in the real world and their online presence. The main blog post links back to Curtis' original complaint about AA's horrid user experience, and to a response he received from an Interaction Designer inside the company. Who was then outed and fired. At heart it's a small story about fitting user experience into a (big) corporate culture. Or not. Best respects, --Alan Wexelblat ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
