Alan,

This was brought to the attention of the list once before, but didn't get a lot 
of discussion. I recorded my own thoughts about it on my blog: 
http://designaday.tumblr.com/post/235729815/incompetence

In summary, I made three observations, each directed at one of the parties 
involved in the story: Give the benefit of the doubt. Know your limits. Respect 
your employees.

Best,
Jack



Jack L. Moffett
Senior Interaction Designer
inmedius
412.459.0310 x219
http://www.inmedius.com


There is no good design that is not
based on the understanding of people.

                            - Stefano Marzano
                              CEO of Philips Design

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