mherger;284312 Wrote:
>
> I only wanted to point out the fact that "normal user" is very loose
> definition. I'm sorry you didn't get the irony I tried to put in my
> posting.
>
> And my point was to point out that support will never try to understand
> 100% of all problems. They concentrate on the vast majority ("normal
> users"). You can't expect a Linux/Perl/whatever guru on every phone -
> you wouldn't want to cover the cost of such a tech support.
>
> If they can help 99% of the users, because they're using Windows or
> OSX, what's wrong with it?
>
> Please don't get me wrong. I'm the last one to recommend Windows as a
> SC server. But blaming support of being ignorent, just because they
> don't know your Linux distro, is expecting too much.
> ...
>
Oh, I got your irony...I know I am not a "normal user."
But again, you cite the distro as being critical to tech support
failing to help, while this was an issue within the supposedly
self-contained Perl tar ball. I just fail to see how this can be
"blamed" on Mandriva--unless the attitude in tech support is, "its a
Linux we don't care about so don't bother."
The support was being done via email, and while I wouldn't expect to
get a live expert in SC/Perl/Linux on the phone, I don't think it
unreasonable to expect that somebody with that experience might be
available to spend a few minutes over a period of two weeks to come up
with a single suggestion about how to even diagnose the problem. The
fact that I, a computer science professional but one who doesn't know
anything about Perl, could spend half an hour reading about Perl, and
then diagnose and fix the problem in 15min, says to me that this was
not too tough to expect tech support to deal with over two weeks.
You apparently differ in what you expect from tech support, and that is
fine. I cannot honestly say that I was that surprised given my
experiences with tech support from other companies, but I don't
recommend those companies' products to my non-technical friends either.
--
ncarver
------------------------------------------------------------------------
ncarver's Profile: http://forums.slimdevices.com/member.php?userid=15905
View this thread: http://forums.slimdevices.com/showthread.php?t=45372
_______________________________________________
discuss mailing list
discuss@lists.slimdevices.com
http://lists.slimdevices.com/lists/listinfo/discuss
