Hi Roger, On Nov 01, 2007, at 11:55 AM, Roger B.A. Klorese wrote:
> Did any of your partners participate in this decision? Yes. Bill and some of our Sales and Account Management teams most definitely have been having conversations about changes to our Parked Pages program with Resellers. In fact Gordon Hudson made reference to a Parked Pages conversation he had with Bill a few posts ago. :) In general I encourage all our Product Managers to get as much feedback from Resellers, End-users, and the industry as a whole as practical. Can we get better at this? I'm sure we can. I appreciate you keeping us on our toes by asking the question. > Tucows seems more and more to be showing an alarming notion that it > provides expertise and policy, rather than business-responsive > services, to its resellers. Hmm. My first reaction was to say "sorry, we'll try harder" but as I thought about it more I realized this is a bit too black-and-white for me. I'd suggest that Tucows should provide "expertise and policy" AND "business-responsive services". I don't think one has to suffer at the expense of the other. > The resellers' business needs, as reported by the resellers, are the > only ones that should guide Tucows to defining its portfolio of > reseller offerings. Well, I think investors, registrants, registries, to name a few might disagree with you there! :) But yes, we need to make sure our services meet our Resellers' needs. And the best way to do that is to ASK you what you need. So more conversation - online, in person, by phone, or what-have-you - it's all good. Cheers, Ken Schafer ======================================== Vice President, Product Management & Marketing Tucows http://services.tucows.com http://about.tucows.com [EMAIL PROTECTED] ======================================== _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
