"Roger B.A. Klorese" <[EMAIL PROTECTED]> wrote in message 
news:[EMAIL PROTECTED]
> Bill Sweetman wrote:
>> RE: why we changed ad providers
>>
>> I'd like to clarify that our decision to switch domain parking providers 
>> was
>> just that, *our* decision, and we based this decision on our desire to 
>> find
>> the best partner to meet our (and our resellers') evolving needs and
>> expectations.
>
>
> Did any of your partners participate in this decision?  Tucows seems more 
> and more to be showing an alarming notion that it provides expertise and 
> policy, rather than business-responsive services, to its resellers.  The 
> resellers' business needs, as reported by the resellers, are the only ones 
> that should guide Tucows to defining its portfolio of reseller offerings.

I participated.
However, the problem with any exercise like this is that everyone has 
different needs so no matter what decision is made its going to displease 
one of the customers.
We see this in our business.
If we make a change that most customers seem to want there will always be 
some who are offended by it.
Its very difficult to move forward without upsetting people unfortunately.


-- 
Regards

Gordon Hudson
Hostroute.com Ltd
www.hostroute.net 


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