Hi Roger, On Nov 01, 2007, at 1:23 PM, Roger B.A. Klorese wrote:
> Since my cards say "Senior Director, Product Management," I've > thought about this a lot. :) > The best companies I ever worked for operated on this principle: > Employees and customers first -- if you serve them, you serve > investors well, but if you pay attention to stockholder issues > first, you likely mistreat both your employees and your customers, > and as a result, don't serve your investors well either. We agree fully. Sorry if I left you with a different impression in my haste to jest. > Registrants are OUR clients, not yours. Understood and agreed. This in fact is a very big part of our ethos - be reseller friendly and don't go near their customers. > We supply the input from them. Your direct registrants are > irrelevant in the definition of your reseller offerings; in fact, > you have an obligation to us as resellers NOT to cloud your > decisions about reseller offerings with the input of your direct > customers. This is very interesting. I see what you mean but it flies in the face of what I always thought was the right approach to this. For example, we have been quietly building a really solid User Experience and Design group here at Tucows and much of our work these days is on radical improvement to interfaces - both Reseller-facing and End-user-facing. That feels right to me. Of course we'll get feedback from Resellers on the end-user interfaces but what really matters to me in that case is that we build something BETTER than most of our resellers have the resources to build (or conceive) themselves. I guess I'm saying "I hear you, but still feel we should look for inspiration wherever we can with that caveat that we temper it with input from Resellers". I don't actually think we're disagreeing other than in the details. Happy for the conversation - it's been deathly quiet on Discuss of late! Cheers, Ken Schafer ======================================== Vice President, Product Management & Marketing Tucows http://services.tucows.com http://about.tucows.com [EMAIL PROTECTED] ======================================== _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
