Yes- we too have been forced to upgrade--not considered an upgrade, rather a
"technology migration"-- and have been forced to pay for the priveledge.
They add that they are doing this in an effort to bring their customer base
up to a level that is in tune with today's technology--personally, I think
they want to get rid of those that cost them in support.
Harbinger/Peregrine states that the due to the high cost of the R & D behind
this new technology they are asking their customer base to pay for the
migration. So far I have yet to see my $$'s worth in additional user
functionality. Rape and pillage come to mind.
I never recieved an upgrade as part of my very costly maintenance fees and
now this...
We have included verbiage in our "updated" contract stating that any R&D
done in the future should be at their cost ONLY as part of retaining their
customer and remaining current with emerging technologies.
The thing that gets me the most is the process they went through. I
recieved no less than 7 quotes for the new version. Finally, after throwing
my hands up I decided to begin research on their competitors...at this point
I recieved a new rep and a new quote that I could live with...
I can't wait for this project to begin. If it is anything like our
implementation of TLE 4.1.4, I am scared to death...nothing but problems.
Patty Coffey
Manager, e-Commerce
ACCO Brands, Inc.
[EMAIL PROTECTED]
[EMAIL PROTECTED]
Phone (650) 572-2700 ext. 3355
Fax (650) 572-9579
2000 laptops will be stolen today, make sure yours isn't one of them!
Use the MicroSaver by Kensington - go see it at www.microsaver.com
> -----Original Message-----
> From: Mike Lemon [SMTP:[EMAIL PROTECTED]]
> Sent: Thursday, October 19, 2000 8:59 AM
> To: [EMAIL PROTECTED]
> Subject: Harbinger e5
>
> I received some documentation this week about the Harbinger e5 upgrade and
> frankly, I'm PO'd.
>
> First, they are essentially demanding we "re-purchase" the system for a
> reduced price. If we do not upgrade, our current platform (4.1.4) becomes
> will be unsupported after the end of the year. I'm no lawyer, but isn't
> this
> getting awfully close to the definition of extortion?
>
> Even more egregious, they demand that our EDI system connect to theirs to
> "confirm compliance with this license agreement" and to send "information"
> to Peregrine about our system. Whether we "opt-in" or not is utterly moot,
> as the information still gets transmitted to them. Am I the only one who
> is
> insulted by this? I'm all for electronic licensing and software download,
> don't get me wrong. But this is more like big brother demanding we "update
> his records" every month to ensure we aren't somehow "cheating" on our
> license.
>
> We are going to pursue other options. I'd be very interested in hearing
> about other translation systems that are out there, especially XML-capable
> ones.
>
> Michael D. Lemon
> Director of Information Technology
> Americal Corporation
> 252-492-2166 x3078
>
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