The error in their logic is that both side realize a savings. If the
customer takes your savings away, you lose the attractiveness of EDI. So
you stop. Now the customer lose their savings also. In theory anyhow.
The idea to threaten them with going back to paper has a lot of merit.
Steve O
> -----Original Message-----
> From: J. Glenn Thompson [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, September 04, 2001 1:00 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Charging a customer for EDI ???????
>
>
> If I understand the customer's mindset it goes something like
> this. The
> customer requires the vendor to do EDI. The enticement is
> two-fold, (1) you
> want to continue to do business and (2) there will be cost savings.
>
> For a while all is well. Then the customer discovers they
> need to make
> increase margins. Somebody thinks, hey the vendor is saving
> money by using EDI
> we are entitled to some of that savings. Being the lowly
> vendor you don't have
> a lot of recourse so you grin and bear it.
>
> Eventually somebody gets the idea of charge backs and the
> bandit without a mask
> game starts all over again.
>
> "Beecher, Anthony" wrote:
>
> > Yes, I have only heard of charges for NOT using EDI.
> >
> > Why don't you bluff and float the idea of using paper? See
> if they suddenly
> > discover the "benefit of EDI".
> >
> > Anthony Beecher
> >
> > -----Original Message-----
> > From: Jim Divoky [mailto:[EMAIL PROTECTED]]
> > We have all heard of extra charges for sending paper
> documents but not
> > vice versa, I suspect. If the use of EDI and any possible
> EDI charges were
> > not specified in the original contract,
> > someone slipped up.
> >
> > ----- Original Message -----
> > From: "Michael Pokraka" <[EMAIL PROTECTED]>
> > Now that the deal is struck, supplier comes back and
> > > says that EDI is of no benefit to them, but merely a
> service that they
> > > provide as part of the package, thus they will charge
> their customer for
> > it.
> >
> >
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>
> --
> Glenn Thompson
> Programmer/Analyst
> American Trouser, Inc.
> [EMAIL PROTECTED]
>
> ==============================================================
> =========
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>
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