Bob...
Try this to see what's going on from your side...
Have your security officer add *SERVICE to your user profile.
once that is done, use the command STRSST to enter the dedicated service
tools menu. Choose communications trace (option 1 then option 3). Create a
new trace (F6) and select the line description (probably CN3BSCLN). Once
the trace is started, issue the STRCOMSSN command with TRACE(*YES).
Once the sesson fails, you can print the trace from the job log as well as
go back into the service tools and print the comm line trace. The job log
trace may or may not be useful, but the other trace will give you all of the
same information as the scope that Sterling is looking at, but from your
end. This will show you specifically where in the handshake process the job
is failing.
I run comm with Sterling using IBM 7852's these work day in and day out for
me with very few problems.
If you have trouble interpreting the scope trace, let me know and I'll see
if I can help
Phil Catlin
Formica Corporation
[EMAIL PROTECTED]
www.formica.com
v) 513-786-3198
f) 513-786-3487
-----Original Message-----
From: Bob Reed [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 18, 2001 10:38 AM
To: [EMAIL PROTECTED]
Subject: Re: Connecting To Sterling Commerce
Yes Sterling has scoped the line and cannot see anything because the
handshaking doesn't go that far, from what I understand. Also, we run on an
AS400 and are using GENTRAN:Basic for AS/400 provided by Sterling Commerce.
I have tried several banks of modems in different SuperTrax area and we
cannot find a solution. This is very wierd.
-----Original Message-----
From: Leah Closson [mailto:[EMAIL PROTECTED]]
Sent: September 18, 2001 09:26 AM
To: Bob Reed
Subject: RE: Re: Connecting To Sterling Commerce
Are they unable to scope the line while you are dialing up? I'm not a
communications person, but I've had other VANs do this and they were
able to provide some clue as to what the problem was. Also, maybe IBM
could help?
Good Luck,
Leah
-----Original Message-----
From: Bob Reed [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 18, 2001 10:06 AM
To: [EMAIL PROTECTED]
Subject: Re: Connecting To Sterling Commerce
bisync modem, sorry. It fails at the handshaking part. They are
handshaking
and then the lines just drop off
-----Original Message-----
From: Steve X Lee SL [mailto:[EMAIL PROTECTED]]
Sent: September 18, 2001 08:35 AM
To: [EMAIL PROTECTED]
Subject: Re: Connecting To Sterling Commerce
Is this a async or bisync modem? What part is failing?
-Steve
------------------------
Good Morning,
I am trying to dial up to Sterling Commerce using an IBM767
modem
and seem to be having trouble. I was wondering if anyone else out there
had
the same modem and was connecting to Sterling Commerce. I have indeed
talked
with Sterling Commerce technical people about it and they have suggested
that it might be a setting that we are both unfamilar with in the IBM
modems. Sterling Commerce is using a Paradyne Modem. We have been
through
all kinds of testing and can use the same modem to dial out to Federal
Express and other Value Added Networks. Any help would be greatly
appreciated.
Thank you,
Bob Reed
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