Walter > nSoftware has an annual maintenance plan for their EDI/AS2 but the > minimum cost is $1000. So even the 5 TP license $499 would incur > $1,000 of maintenance according to their sales rep. Something is > wrong with this if you ask me. So much for the industry standard of > 20% of the base cost.
I spoke to a salesrep at nSoftware. The $1,000 Maintenance is for their Enterprise level products. He agreed that the cost would be $499.00 for the 1st year, then optionally $100.00 per year after that. The 20% maintenance entitles you to upgrades, updates and email support. from: http://www.freeas2.com/order.aspx Annual Maintenance Annual Maintenance is included with the initial purchase and may be maintained for 20% of the license fee to be renewed on an annual basis. Annual Maintenance includes: 1. Recipient will receive certified product and all updates associated with the continuance of eBusinessReady Certification. 2. Free Updates for the IP*Works! EDI AS2 Connector. 3. Ongoing email support for your product. If Maintenance is not renewed annually, the licensee loses the right to receive upgrades and updates to the product including eBusinessReady certification, forfeits the right to ongoing email support and must purchase additional licenses in order to reinstate the Annual Maintenance option. This is exactly what I said previously. The Salesrep that you spoke to is wrong. > --- In [email protected], Earl Wertheimer <[EMAIL PROTECTED]> wrote: > > > > Walter > > > > > Well, that would be the case for most vendors OTHER than n- > software > > > it seems :) > > > > Unfortunately, yes. We have/had at least one member here who > could not justify > > the cost of additional AS2 licenses, due to the high cost... > > > > I got bitten a few times after installing some of the special 'AS2 > for WalMart' > > solutions. > > > > > I did just now contact n-software for their IP*Works! EDI AS2 > > > Connector which, as you say, is $499. > > > > > > They have free standard email support which I'd be reluctant to > use, > > > and instead would rather opt for premium support (of course it > costs > > > more than the software licenses themselves at $599). > > > > Email support takes about a business day. I agree that it's a > pain, but labour > > costs money... Most of the problems have been in the setup. Once > it's > > running, there is not much to do. > > > > > Where did you see 20% annual maintenance? > > > > When I purchased the 5 license package it was mentioned. This is > pretty > > standard in the industry. It's _optional_, but recommended. Earl Wertheimer [EMAIL PROTECTED] http://www.spe-edi.com ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
