Walter

> Well, that would be the case for most vendors OTHER than n-software 
> it seems :)

Unfortunately, yes.  We have/had at least one member here who could not justify 
the cost of additional AS2 licenses, due to the high cost...

I got bitten a few times after installing some of the special 'AS2 for WalMart' 
solutions.

> I did just now contact n-software for their IP*Works! EDI AS2 
> Connector which, as you say, is $499.
> 
> They have free standard email support which I'd be reluctant to use, 
> and instead would rather opt for premium support (of course it costs 
> more than the software licenses themselves at $599).

Email support takes about a business day.  I agree that it's a pain, but labour 
costs money...  Most of the problems have been in the setup.  Once it's 
running, there is not much to do.

> Where did you see 20% annual maintenance?

When I purchased the 5 license package it was mentioned.  This is pretty 
standard in the industry.  It's _optional_, but recommended.


Earl Wertheimer
[EMAIL PROTECTED]
http://www.spe-edi.com



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