On 8/20/04 9:49 PM, "Michael Levin" <[EMAIL PROTECTED]> wrote:
> I missed those posts too. :-( I bought a refurb 15" AlBook in March. Not > less than six months later, I have two cracks on the plastic frame, the palm > rest has separated from the plastic trim, and there are burned in marks on > the screen. > > When I contacted Apple, they told me it was normal wear and tear and thus > not covered by Apple Care. > > If you are going to sell your product at a premium, then you must offer > premium customer service. > > I think Apple makes a superior desktop machine. My SE and iMac DV wore like > iron, and I have nothing but great things to say about them. I also had > three different Apple desktops through various jobs. Again, all of them were > great machines. > > However, having suffered through the PB 180, which needed a new track ball > housing every 6 months, and the AlBook, I thoroughly believe Apple cannot > build or service a lap top. > > When I get my next job in three years (I am currently working on my Ph.D. In > Marketing), I will press for an Apple desktop. As for a laptop, dude, I am > getting a Dell. > Buying direct from Apple (or any other manufacturer) has a drawback - the power of personal contact. Granted, being a part-time employee of a fullserve Apple retailer I am somewhat biased, but I see how our shop works. We want our customers to be repeat buyers and we take care of them. When you are a voice on the phone it is easy to say no. When you are talking to a customer you've known for 5 years you work harder to say yes. There is no question that separating plastic IS a warranty issue. It was just covered under my AppleCare. As for the LCD burn-in, it might be. First line AppleCare 'support' is basically a filter looking for ways to say 'no.' You'll obviously need to escalate to a higher level. BTW-if you think buying a Dell will get you a better notebook....I laugh. -- G-Books is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> G-Books list info: <http://lowendmac.com/lists/g-books.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/g-books%40mail.maclaunch.com/> --------------------------------------------------------------- >The Think Different Store http://www.ThinkDifferentStore.com ---------------------------------------------------------------
