Brian Christmas wrote:

> G'day from Oz Bruce.

G'day to you...hope you're not in Sydney....at least it rained, finally. 
(I know the feeling, a little...we've had some bad fires here, and I 
know people who were up in that big fire in Northern Arizona last summer)

> Thanks for that info.
> 
> My observations re Apple were based on the many postings I have read 
> about this that believe Apple could fix the problem by re-writing the 
> relevant extensions.

Rewriting system extensions for officially EOL'ed system software, in 
support of long-ago EOL'ed hardware is rarely good business sense, 
especially if your business is based on selling new hardware with an 
entirely new OS, no matter how it offends cheapsk...errr, 'frugal' users ;-P

Despite indications to the contrary in the mid 90's, Apple is run by 
people with damned good business sense.

> Some testing I did revealed the extension 'usb Devices' is the problem.
> 
> Also, Apple dealers won't sell anyone a new rom module. The whole board 
> has to go to Apple.

That's because there *aren't* any new ROM modules, and officially you 
need the rev2 mobo to support the rev B or rev C rom. (I don't know 
about unofficially.)
> 
> They're not very user friendly, but I suppose they have a better 
> reputation than that other, unmentionable, weird mob.

Au contraire. Apple is very user friendly, and they win awards for 
customer service year after year. Their hardware is, in the main, quite 
well made, and has a far longer useful life span than most other computers.

(I have a circa 1994 Powerbook 540C on my desk right now, that is 
perfectly usable, while we just surplused a PC laptop of the same 
vintage as hopelessly incapable of running anything current, or even 
what it had very well...at the time, it also cost as much, new, as that 
540C I have).

They will fix your computer, even though it's years old, and dependent 
on a dwindling stock of refurbished and old new stock parts.

Try this with a Gateway or a Dell...you'll be told to buy a new one. In 
fact, I had to fight a long time to get Gateway to give me a new 
motherboard from a system that was still under warantee, and was 
obsolete...the motherboard was no longer made; they wanted me to wait 
for an indeterminate amount of time until a refurb became available.

After much ranting (and telling our Gateway rep that we did, ahem, buy a 
lot of systems from them, and they might want to fix this asap, or 
'Dude, we're getting a Dell...') I got an upgraded mobo for the system. 
(it was a PII/600 for PIII/600 swap, not all that big of a deal...)

And remember, this was a system *UNDER WARRANTEE*.

Don't forget, whenever you get on to the various email and web forums, 
you're mainly hearing the 'squeaky wheel effect' People don't write long 
passionate diatribes about how "...their computer works PERFECTLY! 
Dammit! and they got their system fixed RIGHT AWAY!!" on these things. :-/

To listen on some of these places, you would wonder how Apple has 
survived so long, since they apparently couldn't make a light switch 
that worked right, let alone design computer hardware and software....

-- 
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs




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